Quality Manager

Role Overview

The Quality Manager oversees the entire Quality division within the organization, driving quality standards in close cooperation with Operations, Purchasing, Sales, IT, and Technical Design teams. This position encompasses leadership responsibilities across three manufacturing plants located in Louisville KY, Whitinsville MA, and Arlington TX. The focus is on establishing effective, data-driven, customer-specific quality strategies and tactics.

Key Responsibilities

• Manage daily operations of the Quality department and lead the advancement of the HMI Quality Management System, including scheduling and resource allocation.
• Supervise Quality personnel responsible for system implementation and monitoring, including tasks such as proposal and contract reviews, quality planning, document management, warranty handling, auditing, corrective actions, complaint resolution, and continuous improvement initiatives.
• Oversee Quality activities across all sites, assisting operational leaders in staffing decisions to meet quality commitments.
• Provide technical guidance to enhance manufacturing processes and champion skill development programs for the Quality team.
• Support the application of essential Quality tools, including structured problem-solving and corrective action methods.
• Lead Operational Excellence initiatives focusing on Safety, Quality, Delivery, Cost, and People (SQDCP) metrics and manage continuous improvement efforts.
• Drive improvements in key performance indicators such as internal and external parts per million (PPM) defect rates and on-time delivery, both internally and among suppliers; communicate performance data and implement corrective plans as needed.
• Take charge of customer field quality issues, developing and executing corrective actions.
• Coordinate third-party and customer-related Quality audits across all manufacturing locations.
• Oversee warranty claim follow-ups and related quality assurance processes.

Qualifications and Skills

• Demonstrated success in developing world-class quality systems and implementing continuous improvement methodologies.
• In-depth knowledge of certified quality standards and regulations such as ISO and TS, along with Lean manufacturing principles.
• Experience managing quality systems within manufacturing settings.
• Capability to cultivate a culture of Continuous Improvement internally and among suppliers.
• Strong interpersonal skills with the ability to influence stakeholders at all organizational levels.
• Confident communication skills without direct authority.
• Bachelor’s degree in engineering or a related technical field.
• Minimum of five years’ quality experience in manufacturing.
• Prior exposure to cosmetically sensitive products.
• Familiarity with quality methodologies including DMAIC, PDCA, 5 Whys, and Fishbone diagrams.
• Proficiency in statistical and quality software, such as Minitab.
• Experience leading quality programs and teams across multiple locations.