Quality Invigilator

About ETS

ETS is a renowned global organization committed to education and talent solutions, promoting lifelong learning readiness across the world. With over 75 years of experience, ETS pioneers measurement science to establish fair and valid skill assessments globally, including famed tests such as TOEFL®, TOEIC®, GRE®, and Praxis®. Operating internationally, ETS delivers roughly 50 million exams annually and collaborates with educational institutions and governments to foster skill proficiency and expand opportunities everywhere.

Job Summary

We are seeking a vigilant and reliable Quality Invigilator to monitor live online examinations for schools and various organizations, ensuring all exams adhere strictly to ETS policies, maintaining a secure and compliant testing environment. This role operates in a shift-based system covering 24/7 schedules, with transportation support provided for off-hour shifts.

Key Responsibilities

• Oversee live exam sessions to protect academic integrity.
• Authenticate candidates’ identities and verify eligibility alongside environmental compliance.
• Convey clear exam instructions before commencement.
• Identify and escalate any irregular or suspicious conduct during exams.
• Assist candidates with basic technical difficulties encountered during testing.
• Maintain ETS’s high standards for conduct, professionalism, and equitable treatment.

Qualifications and Skills

• Strong attention to detail and keen observational skills.
• Exemplary integrity and unbiased approach.
• Basic proficiency in computer use, including hardware setup and driver verification.
• Effective, clear, and confident communication abilities.
• Patience and focus for monitoring prolonged exam sessions.
• Understanding and ability to explain examination rules accurately.
• Quick and precise typing skills to document incidents.
• Fluency in English, both spoken and written.
• Strong interpersonal skills and problem-solving aptitude.
• Willingness and ability to work varied shifts, including nights and weekends.

Educational and Professional Background

• Minimum educational qualification: Bachelor’s degree.
• At least one year of professional experience in online proctoring or in non-voice BPO roles.

Additional Information

• This is a rotational shift position within a 24/7 operational framework.
• ETS provides one-way cab service for off-hour shifts for employee convenience.
• ETS upholds diversity and equal opportunity in employment, welcoming applicants from all backgrounds without discrimination.
• The organization encourages personal and professional growth and supports engagement in volunteer initiatives with additional time off for such activities.
• ETS fosters a culture of innovation, transformation, and continuous learning through multiple employee resource groups and career advancement opportunities.