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About Blossom

Blossom is a U.S.-based organization with over two decades of expertise focused on improving the satisfaction levels of credit unions and their members. Our mission centers around creating simpler and more innovative financial services that help credit unions better serve existing members and attract new ones. Currently, we are developing the next-generation technology infrastructure tailored for credit unions.

Role Overview

We are expanding our product portfolio and introducing new features and services that entail structured pilot programs and scalable rollout processes. We seek a Project Manager committed to overseeing the smooth rollout of new initiatives, managing stages from pilot to full deployment. This position serves as a pivotal liaison between product development, engineering, support teams, and clients, fostering collaboration, efficiency, and excellent client experiences.

Key Responsibilities

Lead pilot and beta launches for new products and features, ensuring thorough validation prior to full launch.
Develop and implement scalable, repeatable processes for client onboarding and product implementation.
Serve as the primary coordinator among product, engineering, support, and client stakeholders.
Manage multiple implementation projects simultaneously, adhering to schedules, scopes, and quality benchmarks.
Enhance client onboarding procedures and promote prolonged adoption of new offerings.
Identify and address gaps in current workflows by optimizing processes and implementation strategies proactively.
Support teams and clients through change management during product adoptions.
Create and maintain comprehensive implementation playbooks and best practice documentation.

Required Qualifications

Bachelor's degree in Business, Information Systems, Computer Science, or related field.
Minimum 3 years of experience in software implementation, system integrations, or client onboarding projects.
Proficient in project management methodologies and familiar with tools such as Jira, Smartsheet, and MS Project.
Experience collaborating with cross-functional teams: product, engineering, and support.
Knowledgeable about system integrations, APIs, and data workflow processes.
Excellent communicator with strong stakeholder relationship management capabilities.
Proven ability to handle multiple projects in dynamic, fast-paced settings.
English proficiency at B2 level or above.

Preferred Experience

Background in fintech, banking, or credit union systems.
Previous experience directing pilot programs or product launch rollouts.
Skilled in designing operational processes and scalable playbooks.
Experienced with change management and strategies for product adoption.
Strategic thinker focused on pinpointing inefficiencies and enhancing workflows.
Adaptable to uncertain and evolving organizational environments.

Package and Benefits

Fully remote work environment.
Salary paid in USD.
Flexible working hours focusing on results rather than strict schedules.
Performance-linked bonuses.
Paid time off available.
Budget allocated for learning and professional development including courses, certifications, and events.
Opportunity to collaborate with international teams and contribute to global products.
Role offers significant ownership and autonomy in product-related decisions.
Pathways available for progression to Lead or Head of Product positions.
Access to cutting-edge AI tools supporting an innovation-driven workplace.

Project Manager