Project Director - Hayyoh Loyalty Program

About the Role

The Project Director will oversee all aspects of the Hayyoh Loyalty Program, from inception through deployment and ongoing operations. This individual will deliver strategic oversight across program phases focusing on execution, governance, stakeholder coordination, and sustainable performance. They act as the central point for senior leadership, clients, government representatives, and partners while managing diverse teams and vendor relationships.

Key Duties

• Provide comprehensive strategic leadership to ensure successful delivery and continuous operation of the Hayyoh Loyalty Program.
• Manage complete program lifecycle — planning, implementation, governance frameworks, operational transition, and continuous enhancement.
• Oversee program parameters including scope, timelines, budgets, quality standards, and resource deployment to meet objectives.
• Serve as main liaison for clients, executives, and critical stakeholders to facilitate communication and maintain strong partnerships.
• Coordinate multi-disciplinary teams from Operations, Tech, Finance, Marketing, Customer Experience, Legal, Procurement, and Partner sectors.
• Implement and uphold robust governance structures with steering committees and effective decision-making processes.
• Supervise third-party vendors and partners to ensure contractual compliance, timely deliverables, and Service Level Agreement adherence.
• Proactively identify and manage risks, issues, dependencies, and change requests with prompt escalation as needed.
• Track program health through KPIs, dashboards, financials, and executive summaries.
• Lead the program launch, ensuring operational preparedness and smooth handover to business as usual.
• Promote continual improvement initiatives to optimize processes and amplify customer value.
• Ensure compliance with corporate policies, contractual and regulatory requirements.
• Support growth by identifying opportunities to broaden program capabilities and stakeholder benefits.

Mandatory Qualifications

• Bachelor's degree in Business Administration, Engineering, Project Management, IT, or related fields.
• At least 12 years of experience in project/program management, including leadership over complex, large-scale initiatives.
• Proven record in delivering extensive digital transformation, loyalty, technology, or government-related programs.
• Experience managing enterprise-wide programs with multiple stakeholder involvement and cross-functional coordination.
• Demonstrated capability engaging with executive teams, government bodies, and clients.
• Competence in vendor, partner, and outsourced services management.
• Strong grasp of program governance, PMO operations, risk and financial management, and executive-level reporting.
• Excellent leadership, stakeholder relationship management, negotiating, and decision-making abilities.

Preferred Qualifications

• Master's degree such as MBA or advanced degree in related disciplines.
• Certifications including PMP, PRINCE2 Practitioner, PgMP, MSP, Agile or SAFe are advantageous.

Core Skills and Expertise

• Strategic program leadership and execution
• Program and portfolio management proficiency
• Effective executive stakeholder management
• Expertise in digital transformation initiatives
• Loyalty program management experience
• Governance and PMO best practices
• Risk, issue, dependency identification and mitigation
• Vendor and contract negotiation/management
• Budget preparation and financial oversight
• Cross-team leadership and collaboration
• Business transformation and change management
• Executive reporting and steering committee oversight
• Operational excellence focus
• Strong communication and presentation skills
• Decision-making, problem analysis, negotiation and influencing

Industry Experience (Preferred)

• Loyalty and rewards program management
• Digital platforms and customer engagement
• Government and public sector project leadership
• Enterprise-scale technology deployments
• Large-scale business transformation efforts
• Sector experience in telecommunications, retail, financial services, or smart city projects