Process Associate - Accounts Receivable

Overview

We are looking to recruit Accounts Receivable specialists to become part of our Finance Shared Services team at the Bangur Business Excellence Centre (BBEC). The successful candidate will manage core accounts receivable functions, including invoicing, collections, cash application, reconciliations, dispute resolution, and reporting, all within a centralized and SLA-governed framework. Attention to detail, robust accounting knowledge, and an ability to drive cash flow enhancement and service quality are critical for this position.

Key Duties

• Prepare and process accurate customer invoices, credit and debit notes promptly within established deadlines.
• Maintain accuracy and completeness in all billing transactions.
• Assist in managing and validating customer master data.
• Accurately post customer payments to open invoices and handle unapplied or unidentified receipts by coordinating with banking and treasury teams.
• Proactively engage customers through calls and emails to collect overdue payments, maintain collection records, and escalate issues as per company policy.
• Perform thorough account reconciliations to address discrepancies and coordinate with Sales, Customer Service, and Finance for dispute resolution.
• Support the onboarding of customers, conduct credit checks, and monitor credit limits and exposure, escalating any risks appropriately.
• Assist in period-end activities including preparation of AR schedules, aging reports, and reconciliation statements, ensuring adherence to closing timelines.
• Observe company policies, maintain audit-ready records, and ensure compliance with internal controls and governance requirements.
• Identify process bottlenecks and contribute to automation and continuous improvement initiatives within AR operations.

Qualifications and Experience

• Bachelor's degree in Commerce or related field; advanced finance qualifications (CA Inter, CMA Inter, MBA Finance) preferred; qualified CA or CMA candidates are welcome.
• Between 4 to 7 years experience in Accounts Receivable, Order-to-Cash, Collections, or Finance within Shared Services or ERP-based environments; CA/CMA qualified candidates may have 2-3 years.

Technical Proficiencies

• Mandatory hands-on experience with SAP SD and FICO modules.
• Advanced MS Excel skills including pivot tables, lookups, and data analysis; proficiency in PowerPoint.
• Familiarity with Power BI and customer-focused tools for onboarding and incentives is an advantage.

Core Competencies

• Ability to thrive in a high-volume, SLA-driven setting while maintaining accuracy.
• Strong analytical ability and attention to detail.
• Customer service orientation with effective communication skills.
• Skilled in problem-solving and stakeholder management with a focus on continuous improvement.

Work Environment

This is a full-time, on-premises role in a fast-paced Shared Services environment that emphasizes metrics, accuracy, compliance, and improved cash flow. The role involves regular collaboration with customers, sales, finance, treasury, and other business units.