Patient Care Coordinator

Role Overview

The Associate Patient Care Coordinator plays a crucial role in assisting clinical teams by handling patient communications, managing scheduling, verifying insurance information, and keeping proper documentation. This position emphasizes delivering outstanding customer service and facilitating seamless care coordination in a fast-paced healthcare setting.

Key Responsibilities

• Welcome patients and visitors warmly upon arrival
• Collect and confirm accurate patient demographics and insurance data
• Efficiently arrange appointments and medical procedures
• Respond swiftly and politely to incoming calls
• Manage patient check-in and check-out processes and handle referrals
• Conduct follow-ups on patient requirements, coordinate specialist consultations, and monitor laboratory results
• Ensure adherence to organizational policies, patient confidentiality, and HIPAA regulations
• Work collaboratively with clinical staff to support care coordination activities
• Provide assistance at other clinic locations when necessary

Qualifications & Skills

• Completion of High School diploma or GED
• At least one year of experience in customer service or healthcare environment
• Proficient in using computers and healthcare information systems
• Excellent organizational abilities, capable of multitasking and effective communication
• Ability to operate independently and manage responsibilities under pressure
• Possession of reliable transportation and a current driver’s license
• Familiarity with electronic health records and medical terminology is preferred

Additional Information

The position offers competitive hourly compensation, an inclusive benefits package, and avenues for professional development within a supportive work atmosphere.