Patient Access Specialist

About the Company

Option Care Health, the nation's largest independent provider of home and alternate site infusion services across all 50 states, employs over 8,000 team members including 5,000 clinicians. The organization is committed to advancing patient care standards for both acute and chronic conditions through its clinical expertise and national reach.

Orchestrate Consulting Group facilitates access to curated career opportunities from verified employers, aiming to match candidates with roles aligned to their goals. Unlike typical staffing agencies, Orchestrate focuses on validation and curation rather than direct hiring.

Option Care Health fosters an inclusive and respectful work culture that values each team member's contributions, prioritizing growth and diversity to foster innovation and impact in healthcare.

Role Summary

The Patient Access Specialist plays a pivotal role in coordinating patient referrals for Specialty Infusion Services with Option Care Health. This position involves managing referral intake, documentation, and cross-departmental communication to ensure smooth onboarding of patients into therapy programs. Collaboration with referral sources, sales, pharmacy, nursing, and other teams is essential to facilitate timely treatment access and maintain consistent quality experiences for patients and partners.

Key Responsibilities

• Coordinate discharge processes by liaising with patients, referral sources, sales, pharmacy, and nursing teams to arrange nursing and delivery services.
• Prepare, communicate, and obtain all necessary documentation related to new patient referrals.
• Collect patients' upfront payments and assist them in identifying financial assistance resources or programs when needed.
• Support claims management by ensuring completeness of paperwork to reduce claim holds and manage denials through prompt follow-ups.
• Assist supervisors and managers with special projects as required.

Qualifications and Experience

• High school diploma or equivalent education is mandatory.
• At least two years of relevant experience in a similar role is required.
• Strong multitasking ability to manage multiple referrals and priorities simultaneously.
• Capability to work efficiently in a fast-paced environment while maintaining attention to detail and quality output.
• Excellent customer service skills are essential.
• Problem-solving aptitude with ability to collaborate effectively with cross-functional teams including sales and operations.
• Previous experience in healthcare or medical billing is preferred but not mandatory.

Compensation and Benefits

Salary is competitive and based on the candidate's education, experience, knowledge, skills, and market alignment, as well as internal equity policies. The position complies with state pay transparency regulations.

• Medical, dental, and vision insurance coverage
• Paid time off including bonding leave
• 401(k) retirement savings plan with company matching contributions
• Health savings account (HSA) company match
• Flexible spending accounts
• Tuition reimbursement programs
• myFlexPay financial options
• Family support initiatives
• Mental health services
• Company-paid life insurance
• Recognition and award programs

Diversity and Equal Employment Opportunity

Option Care Health commits to equal employment opportunities without discrimination based on race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information, adhering to the Immigration Reform and Control Act and other applicable laws.