Part Time Premium Hospitality Experience Associate

About the Role

Join Player 15 Group, the sports and entertainment organization behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center, based in downtown Phoenix. We are driven by passion, creativity, innovation, and care, focused on creating memorable experiences for fans, partners, and the community.

We seek motivated individuals for a part-time position supporting the Premium Hospitality Experience Program’s guest services. This role is essential in delivering outstanding hospitality during ticketed events at the Mortgage Matchup Center while collaborating with various departments.

Key Responsibilities

• Provide white-glove hospitality and superior guest service during events held at the Mortgage Matchup Center.
• Welcome and direct premium guests throughout the arena's premium areas.
• Manage ticket scanning and distribution of credentials for premium zones.
• Escort guests within clubs, suites, and premium seating locations.
• Assist with VIP events and unique guest experiences.
• Learn and implement established Premium operational standards.
• Collaborate effectively with teams from Security, Food & Beverage, Marketing, Ticket Sales, Global Partnerships, and Premium Experience.
• Participate in leadership development training sessions.
• Complete and present a capstone project at the program's conclusion.

Qualifications and Skills

• Current junior or senior undergraduate students pursuing degrees in hospitality, tourism, sports business, event management, or related fields, or recent graduates within two years.
• Preferably possess previous experience in premium hospitality, concierge, guest relations, hotel operations, or related sectors.
• Strong passion for delivering exceptional hospitality and guest services.
• Excellent interpersonal skills and ability to confidently interact with diverse clientele.
• Strong communication abilities.
• Capability to perform well in fast-paced environments with keen attention to detail and situational awareness.
• Demonstrated problem-solving and conflict-resolution skills.
• Professional attitude with ability to maintain confidentiality and discretion.
• Availability to work evenings, weekends, and holidays corresponding to the NBA season (October through May).

Our Culture and Benefits

Player 15 Group nurtures a collaborative, in-person work culture centered on support, empowerment, and connection. We value proactive individuals who take initiative and embrace responsibility.

Benefits—dependent on employment status—involve medical, dental, vision, life, and disability insurance options; paid time off (vacation, sick, volunteer, holidays); 401(k) with company match; engaging team events; company swag and employee discounts; complimentary tickets to local sports and entertainment; and access to on-site amenities such as a fitness center, basketball courts, pickleball and golf courts, cafeteria, and communal spaces.

Diversity Commitment

We are an equal opportunity employer committed to diversity and inclusivity, considering all qualified candidates regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

Additional Information

This job description provides an overview and is not exhaustive. Duties and responsibilities may change without notice.

For inquiries, please contact Talent Acquisition at [email protected].