Part-Time Call Center Agent

About the Role

Rentokil Boecker Saudi Arabia invites motivated and customer-oriented Saudi nationals to join as part-time Call Center Agents. This hybrid role involves a mix of remote and office-based work designed to deliver excellent customer service across multiple communication channels.

Job Responsibilities

• Handle incoming customer queries via telephone, website, live chat, WhatsApp, and email.
• Record all inquiries and potential leads in the ICABS system accurately.
• Assign prospects to respective Sales Consultants located in various branches.
• Promptly alert the designated Sales Consultant through email and WhatsApp notifications.
• Conduct follow-ups within 24 hours to verify if the customer has been visited, surveyed, quoted, or their inquiry resulted in a sale.
• Report any delays or unaddressed follow-ups to the Branch Manager and Area Sales Manager for quick resolution.
• Ensure precise data records and consistently uphold superior customer service standards.

Requirements

• Applicants must be Saudi nationals exclusively.
• Proficiency in both Arabic and English languages, speaking and writing, is essential.
• Strong interpersonal communication and customer service aptitude.
• Competent with computers and detail-oriented.
• Capacity to handle multiple tasks efficiently within a dynamic environment.
• Open to university students, recent graduates, or individuals seeking flexible part-time work schedules.

Work Schedule

Working hours are structured as 4 hours daily for six days a week, operating in split shifts.

Work Model

The position follows a hybrid arrangement, combining remote tasks with office attendance.