Operations Manager

About the Role

We are looking for a motivated and commercially focused Operations Manager to oversee the sales, profitability, and overall operational performance of multiple retail stores within a specified region. This position aims to provide excellent customer experiences, initiate business growth, develop strong teams, and maintain high standards of operational excellence.

Key Responsibilities

• Create a customer-centric, engaging shopping environment that is easy to navigate and meets shopper requirements.
• Implement effective store layouts, merchandising tactics, and promotional campaigns to maximize sales opportunities.
• Manage inventory levels efficiently to guarantee product availability.
• Analyze sales data and market trends to identify improvement areas and recommend strategies for enhanced commercial outcomes.
• Stay informed about market conditions and competitors to ensure the stores remain competitive.
• Optimize inventory turnover and minimize excess stock.
• Apply measures to reduce shrinkage, theft, and operational losses.
• Boost productivity via strategic workforce planning, staff deployment, coaching, and performance evaluations.
• Manage store operating costs within approved budgets.
• Collaborate with cross-functional teams to support store expansion, including site evaluations and new store launches.
• Utilize technology and operational improvements to enhance efficiency, lower expenses, and improve customer satisfaction.
• Promote a culture of excellent customer service across teams.
• Coach and develop Area and Store Managers through training and leadership programs.
• Ensure compliance with workplace health, safety, and relevant regulations.
• Maintain a safe working environment through continuous training and emergency procedure adherence.

Requirements

• A degree qualification and a minimum of 6 years' experience in retail, including at least 3 years managing store operations.
• In-depth knowledge of the local retail market and consumer behavior.
• Proven track record in resolving business challenges and driving operational enhancements.
• Strong commercial insight with the ability to analyze data and transform insights into action plans.
• Exceptional leadership, stakeholder coordination, communication, and influencing capabilities.
• Experience in developing and motivating management teams to meet business goals.
• Flexible and resilient, capable of thriving in a fast-changing environment.
• Excellent verbal and written communication skills to effectively interact with stakeholders at all levels and relay operational and commercial information.