Operations Director

Role Overview

We are looking for a seasoned and strategic Operations Director to oversee and enhance our company's operational functions. This leadership position will be pivotal in steering enterprise-wide operational excellence by formulating and executing strategies that improve efficiency, productivity, and promote sustainable business expansion.

Key Responsibilities

• Formulate and implement operational strategies aligned with the organization's long-term objectives.
• Manage daily business operations to ensure high efficiency and productivity standards.
• Collaborate with top executives to set operational priorities and drive strategic projects.
• Track performance metrics (KPIs) and initiate improvements accordingly.
• Streamline business workflows and optimize resource use for maximum organizational effectiveness.
• Lead continuous improvement and enterprise operational excellence programs.
• Oversee financial activities including budgeting, forecasting, and resource distribution.
• Enhance governance frameworks, internal controls, and risk mitigation protocols.
• Support and drive digital transformation initiatives, including automation and technology integration.
• Ensure adherence to corporate policies, regulatory standards, quality benchmarks, and best practices.
• Maintain robust relationships with internal teams, customers, suppliers, and strategic partners.
• Lead multidisciplinary teams in delivering key operational projects and organizational initiatives.
• Identify risks and develop robust business continuity and mitigation strategies.
• Analyze operational data to recommend enhancements that boost efficiency and profitability.
• Improve customer service delivery to enhance satisfaction and response times.
• Coach and develop leadership teams promoting accountability and collaboration.
• Represent the organization at executive meetings, industry forums, and strategic discussions.
• Prepare detailed executive reports, operational analyses, and strategic guidance for senior management.
• Promote an organizational culture centered on innovation, excellence, continuous learning, and high performance.
• Drive sustainable improvements that bolster competitive advantage and enduring growth.

Qualifications and Skills

• Bachelor's degree in Business Administration, Operations Management, Management, Engineering, Supply Chain, Finance, or related fields.
• Master’s degree or MBA preferred.
• Deep understanding of operations management, business strategy, leadership, and excellence frameworks.
• Expertise in process optimization, quality improvement, and organizational change.
• In-depth knowledge of budgeting, finance, risk management, governance, and continuity planning.
• Strong commercial insight with focus on operational performance and growth facilitation.
• Exceptional leadership, communication, negotiation, and stakeholder management capabilities.
• Advanced analytical, strategic planning, and executive decision skills.
• Proven experience leading cross-functional teams and enterprise-wide initiatives.
• Familiarity with ERP, business intelligence tools, operational reporting, and Microsoft Office.
• Knowledge of Lean, Six Sigma, Agile, Kaizen, or related operational excellence methodologies advantageous.
• Strong project management, organizational planning, and change leadership skills.
• Commitment to integrity, professionalism, accountability, and ethical leadership.
• Dedication to innovation, operational excellence, customer focus, and continuous improvement.
• Ability to build trusted partnerships across executives, teams, customers, suppliers, regulators, and stakeholders.
• Adaptability and resilience to lead effectively in a dynamic and fast-changing business environment.

Location and Work Type

This position is based onsite in Sengkang, Singapore, within the North East Community Development Council area and offered on a part-time basis.