Operations Coordinator

Role Summary

Allways Transfers seeks a proactive and detail-oriented Operations Coordinator to manage day-to-day airport transfer bookings and supplier communications. This full-time position is based in Hazmieh, Lebanon, and requires immediate availability. The successful candidate will ensure efficient coordination of reservations, quotations, and customer support globally with a focus on accuracy and responsiveness.

Key Responsibilities

• Oversee daily handling of transfer requests, including quotations, bookings, and adjustments.
• Liaise with international suppliers to coordinate reservation details and services.
• Maintain professional communication with travel agencies via WhatsApp, email, and phone channels.
• Ensure confirmation and proper arrangement of all booked services.
• Monitor and follow up on quotations, supplier confirmations, and urgent operational needs.
• Verify booking information such as travel dates, routes, flights, passenger counts, luggage, and vehicle types.
• Manage last-minute amendments, cancellations, complaints, and operational challenges promptly.
• Keep booking systems and CRM data precise and up to date.
• Coordinate shift handovers between AM and PM teams to maintain seamless operations.
• Escalate critical or high-risk situations to management as appropriate.

Candidate Requirements

• Bachelor’s degree is required.
• At least two years of professional experience in related fields such as travel and tourism, tour operations or reservations, procurement, or transportation logistics.
• Preferably prior exposure to the travel and tourism industry.
• Strong proficiency in written and spoken English.
• Excellent communication and customer service skills.
• Competent computer skills, including experience with booking platforms, CRM software, email, and WhatsApp.
• Exceptional attention to detail and capacity to maintain accuracy under pressure.
• Effective organizational abilities, multitasking capabilities, and problem-resolution skills.
• Flexibility to work AM or PM shifts, including weekends and public holidays when scheduled.
• Immediate availability to join the team.

Compensation and Benefits

• Starting monthly salary from USD 800, reflective of qualifications and experience.
• Additional commission linked to performance metrics.
• Insurance coverage provided.
• Comprehensive training on company procedures and international supplier platforms.
• Opportunities for career growth within an expanding global travel and transport organization.