Operations and Client Experience Coordinator

Role Overview

At Alder & Ash Interiors, renowned for their boutique home staging and interior design services in the Washington, DC area, client memories revolve not only around stunning spaces but also the seamless and attentive service experience. To uphold this commitment, they are seeking an Operations & Client Experience Coordinator to be a key player in maintaining operational excellence, enhancing client relations, and shaping company procedures alongside the CEO and Creative Director.

Key Responsibilities

• Oversee active staging projects from initial proposal stages through to project completion.
• Manage timelines and schedules for various projects to ensure smooth progress.
• Create and prepare necessary agreements, invoices, and other project documentation.
• Coordinate logistics involving installations, photographers, movers, and various vendors.
• Maintain and update the company's CRM and project management platforms.
• Communicate consistently and effectively with clients throughout each phase of their projects.
• Enhance the client experience through thoughtful initiatives, including welcome materials, celebratory milestones, and personalized handwritten notes.
• Identify and implement improvements to internal systems and day-to-day operational processes.
• Provide critical support to company leadership, allowing them to focus on business growth initiatives.

Desired Traits and Qualifications

• Adept at organizing complex tasks and details effectively.
• Highly attentive to details with strong follow-through skills.
• Exceptional communication abilities, both written and verbal.
• Quick to adopt new technologies and systems.
• Resourceful, proactive, and able to anticipate needs.
• Resilient and composed under pressure.
• Deeply motivated by delivering outstanding client experiences.
• Enthusiastic about contributing to meaningful company growth and development.
• Relevant experience in operations, project management, client service, hospitality, real estate, interior design, or small business management is an advantage but not mandatory.

Work Schedule and Compensation

• Part-time schedule with approximately 28-30 hours weekly, Monday through Thursday.
• Hourly wage of $30.
• Friday is generally reserved for personal time unless business demands arise.
• Professional and balanced four-day work week intended to support work-life integration.
• Potential growth opportunities as the company expands.

Additional Information

Alder & Ash Interiors is an evolving boutique firm grounded in a culture of exceptional design and client service quality. This position offers an opportunity to engage in meaningful company-building work within a supportive environment. Prospective candidates passionate about enhancing client journeys and operational systems are welcomed to apply.