Onboarding Operations Specialist

Role Overview

This role, available for a partner company based in the United Kingdom, offers an exciting opportunity to manage the entire onboarding journey for businesses joining a dynamic and expanding digital platform. You will oversee customer verification processes, maintaining a balance between regulatory compliance and a positive customer experience to facilitate swift business activation.

Responsibilities

• Handle the full onboarding lifecycle from collecting customer documents to completing account activation.
• Perform KYC/KYB reviews, including verifying business entities, analyzing corporate structures, checking beneficial ownership, and assessing sources of funds.
• Apply onboarding criteria across multiple jurisdictions while adhering to diverse regulatory and documentation standards.
• Act as the initial risk control by making informed judgments and escalating complex cases with clear recommendations.
• Collaborate with external partners regarding onboarding inquiries, exceptions, and information requests, ensuring accurate and timely communication.
• Serve as the primary customer liaison during onboarding, providing clear explanations of requirements and resolving documentation issues.
• Work closely with sales and internal teams to efficiently advance customers through onboarding without compromising compliance standards.
• Analyze onboarding workflows to detect bottlenecks, enhance processes, and suggest automation solutions.
• Partner with product teams to transform repetitive manual tasks into scalable processes through tool development and automation.

Candidate Profile

• Minimum of two years' experience in KYC/KYB, customer onboarding, compliance operations, or frontline compliance roles.
• Practical experience in verifying business entities, corporate structures, and ultimate beneficial ownership.
• Knowledge of customer due diligence regulations across various jurisdictions.
• Capability to differentiate between real risk factors and simple documentation errors applying sound judgment.
• Excellent written and verbal communication skills to clarify complex requirements to clients.
• Proven ability to manage a high volume of cases while ensuring accuracy and prioritizing tasks effectively.
• Comfortable working independently with a strong ownership mindset in a fully remote setup.
• Familiarity with onboarding, workflow, or case management systems and recognition of opportunities for process automation.
• Understanding of AI tools to enhance document review, summarization, and operational efficiency.
• Experience in cryptocurrency, digital assets, stablecoins, blockchain payments, or related fintech sectors is advantageous.

Benefits and Culture

• Competitive salary ranging from $70,000 to $90,000 annually.
• Equity participation opportunities.
• Fully remote work arrangement within eligible locations.
• A culture that promotes ownership, autonomy, continuous improvement, and operational excellence.
• Chance to contribute to scaling a critical business function and exposure to cutting-edge fintech and digital asset environments.
• Collaborative atmosphere focused on learning and impact.

Additional Information

This opportunity is managed on behalf of the hiring partner, who will handle all application processing and subsequent steps. The hiring process may include AI-assisted screening techniques to support fairness and efficiency, but final hiring decisions rest with human recruiters. Applicants acknowledge their data will be processed under relevant data protection laws, including GDPR, ensuring privacy and rights management.