NOC Engineer

About the Role

Join Capgemini as a NOC Engineer based in Hyderabad or Gurgaon and become part of a dynamic team dedicated to ensuring seamless network connectivity, operational excellence, and outstanding customer experiences via proactive network monitoring and incident management. This position offers an excellent opportunity to deepen your expertise in Telecom and ISP operations while supporting critical network and service platforms.

Key Responsibilities

• Utilize enterprise monitoring tools to keep continuous watch on network, service, and application platforms.
• Identify, acknowledge, and correlate alarms and events, perform initial triage, and assess impact.
• Efficiently create and manage incident tickets with precise severity levels, timelines, and thorough documentation.
• Troubleshoot issues across routing, switching, access, and application layers of the network and services.
• Lead management of P1/P2 incidents through coordination of bridge calls, stakeholder communications, and providing timely status updates.
• Escalate issues appropriately to internal teams, vendors, and leadership ensuring issues are resolved promptly.
• Work collaboratively with cross-functional teams to minimize service impact and restore services swiftly.
• Follow operational processes, maintain SLA adherence, and apply best practices in incident management.
• Keep accurate operational logs and contribute to initiatives aimed at continuous service improvement.
• Enhance network stability and service availability through proactive monitoring and preventive incident measures.

Technical Experience

• Familiarity with Network Monitoring and IT Service Management (ITSM) tools.
• Knowledge of Routing, Switching, and IP Networking technologies.
• Exposure to DOCSIS, HFC, CMTS, and other Broadband technologies.
• Understanding of Core, Access, Security, and Load Balancing platforms.
• Awareness of Voice, Video, Wi-Fi, and Mobile technologies as well as Enterprise Applications and Service Platforms.

Candidate Profile

• 3 to 8 years experience working within Telecom, ISP, or Network Operations Center environments.
• Strong grasp of IP Networking, Routing, and Switching concepts.
• Hands-on experience with network monitoring, fault detection, incident management, and ticketing systems.
• Proven incident management and problem-solving skills with ability to prioritize critical issues and perform under pressure.
• Excellent communication skills and a customer-centric approach with strong coordination capabilities.