Markets Operations – Confirmations Analyst / Manager

About Us

Established in 1932, our bank in Singapore has long supported both individuals and businesses in achieving their financial goals. We focus on understanding each person's unique needs to offer tailored support, services, and career opportunities. We are evolving through technology and creativity, aiming to be Asia's foremost financial services partner for a sustainable future.

Department Overview

Markets Operations operates across ten countries, providing essential operational support for global business activities such as pre- and post-settlement, trade control, and documentation. Our Singapore office serves as Headquarters and Centre of Excellence, centralizing many operational functions for APAC offices. We are committed to transforming our processes via automation, re-engineering, and straight-through processing for improved efficiency.

Role Description

• Ensure treasury product trades executed by Business Units are accurately confirmed and mutually agreed with counterparties or clients.
• Investigate and resolve discrepancies collaboratively with internal and external parties.
• Create detailed confirmations (long-form) or SWIFT messages as needed.
• Manage queries and escalations promptly to resolution.
• Build and nurture strong working relationships with stakeholders and clients.
• Lead efforts in process enhancements and system automation to boost operational efficiency.
• Encourage innovative ways of working to deliver faster, higher quality, and cost-effective internal and external customer service.
• Participate in projects, business initiatives, and user acceptance testing (UAT).
• Adhere strictly to departmental and bank-wide operational risk management and regulatory standards.
• Contribute to team development through documentation, training, coaching, idea generation, and fostering a positive work environment.

Requirements

• Degree qualification preferred.
• Familiarity with treasury products such as Commodities, Securities Lending, and FICC products is desirable.
• Solid understanding of front-to-back trade operational procedures; post-settlement experience with treasury products is an advantage.
• Strong communication, interpersonal skills, adaptability, and accountability.
• Ability to manage time efficiently in a dynamic, fast-paced workplace.
• Innovative approach focused on continuous efficiency improvements.
• Competent in Microsoft Office applications.

Additional Information

• Willingness to work on weekends and public holidays as required.
• The position requires 100% on-site presence at our Tampines office.
• A 5-minute assessment test will be conducted during the interview; candidates should attend in a calm and focused state.
• Rank offered will align with candidates’ experience and qualifications.
• Other related Markets Operations roles are available; applicants applying for multiple positions should state their preferred choice in their CV.

What We Offer

We provide competitive salaries, flexible and comprehensive benefits tailored to diverse lifestyles, opportunities for professional growth, community engagement initiatives, and a strong focus on your wellbeing and career development.