Logistics Coordinator - Customs Brokerage

About Expeditors

Expeditors is a global leader in supply chain management, emphasizing professionalism, strong leadership, and a supportive workplace culture that champions innovative, customer-focused logistics solutions. Our global network spans over 250 locations with 15,000 skilled professionals, underpinned by unified systems and recognized as a Fortune 500 company.

Role Overview

The Logistics Coordinator will serve within the Customs Brokerage department, acting as the vital connection between clients, carriers, customs authorities, and the Expeditors network. The position is centered around coordinating customs and transportation activities to ensure seamless, compliant freight movements. This requires attention to detail, excellent communication, customer service skills, and a problem-solving mindset.

Key Responsibilities

• Review, prepare, and process all related transportation, customs, and regulatory documents including airwaybills, commercial invoices, and customs entries.
• Prepare and file customs entries ensuring full compliance with import/export laws, client standards, and company policies.
• Organize transportation orders, freight bookings, and shipment scheduling to guarantee timely deliveries.
• Track shipment statuses and customs clearance progress, proactively updating stakeholders and resolving any issues.
• Maintain accurate data entry within company systems, including shipment and customs information.
• Dispatch freight promptly to avoid supply chain interruptions for clients.
• Communicate efficiently with customers, suppliers, carriers, customs officials, and internal teams through various channels.
• Analyze operational reports to measure performance and identify areas for process enhancements.
• Conduct accurate customer billing adhering to standard operating procedures, tariffs, and agreement rates.
• Establish and nurture productive relationships with customers, service providers, and partners.
• Ensure all operations meet internal policies and external regulations, including customs compliance.
• Achieve or surpass department and company key performance indicators (KPIs).
• Apply creative problem-solving to operational challenges, implementing timely solutions.
• Promote continuous process and efficiency improvements within the department.
• Escalate significant operational issues or decisions to management as required.

Qualifications

• Familiarity with customs brokerage, international freight, and global logistics operations.
• Understanding of import/export document requirements and regulatory standards.
• Strong relationship-building capabilities and customer service orientation.
• Excellent verbal and written communication skills in English.
• Highly organized with capacity to manage multiple priorities under pressure.
• Meticulous attention to accuracy and detail.
• Proficient in Microsoft Excel and Word.
• Ability to thrive in a fast-paced environment with strict deadlines.

Preferred Competencies

• Customer-centric mindset
• Critical thinking and problem solving
• Commitment to operational excellence
• Awareness of compliance and risk factors
• Teamwork and collaboration skills
• Effective time management and reliability
• Continuous improvement focus
• Adaptability and eagerness to learn

Additional Information

Expeditors provides a comprehensive benefits package including paid vacation, holidays, and sick leave; health coverage encompassing medical, dental, vision, and prescription drugs; life and long-term disability insurance; a 401(k) retirement plan available in the US; employee stock purchase options; and opportunities for training and career development. Please note, this role does not offer visa sponsorship or relocation assistance. All candidate information is handled confidentially under EEO guidelines.