Logistic Coordinator

Overview

Sea Bird Tourist Centre is seeking a Logistic Coordinator to efficiently manage bus operations ensuring smooth scheduling, effective customer service, and optimal utilization of the fleet and manpower. This role is based in Bengaluru, Karnataka and requires rigorous coordination across various departments to maintain seamless passenger transport service.

Key Responsibilities

• Update bus fares dynamically considering factors such as demand, route occupancy, competitor pricing, and seasonal trends, ensuring consistent pricing across all reservation platforms.
• Plan and assign vehicles daily according to operational needs, manage replacements during maintenance or emergencies, and maximize fleet usage while minimizing idle resources.
• Develop schedules for drivers and crew, coordinate replacements for absences, and maintain compliance with company policies and manpower availability.
• Work closely with garage teams to coordinate preventive maintenance, repairs, monitor vehicle repair status, and ensure timely release of buses for daily operations.
• Respond promptly to bus breakdowns by arranging necessary support including replacement buses, drivers, and mechanical assistance while minimizing disruption and keeping all stakeholders informed.
• Track daily fuel consumption, collaborate with fuel stations, investigate irregular fuel usage, and maintain precise fuel logs and reports.
• Handle passenger complaints across various channels, ensure timely resolution of issues related to delays, cancellations, service quality, and coordinate refunds or rescheduling as required to maintain high customer satisfaction.
• Oversee daily departures and arrivals ensuring adherence to schedules and operational procedures, resolve any logistical issues, and maintain round-the-clock communication across departments.
• Prepare detailed operational reports tracking factors like delays, cancellations, vehicle and crew utilization, and provide analytical insights for decision making and process improvements.
• Ensure full compliance with legal and company standards including permits, insurance, vehicle fitness certifications, and safety equipment compliance before dispatch.

Qualifications and Experience

• Graduate degree in any field; additional qualifications in Transport Management, Logistics, Operations Management, or Mechanical Engineering advantageous.
• 3 to 7 years experience within passenger transport, fleet management, logistics, or central operations control rooms preferred.

Skills and Competencies

• Proficient operational planning and coordination capabilities.
• Excellent communication and customer service skills with conflict resolution expertise.
• Sound understanding of fleet management systems and transportation operations.
• Strong analytical mindset and ability to make swift decisions under pressure.
• Competency in MS Excel, MS Office suite, and transport management software.
• Ability to multitask and collaborate effectively across departments.

Performance Metrics

• On-time departures and arrivals
• Effective vehicle and fleet utilization
• Quick response to breakdowns and service disruptions
• Consistent driver and crew availability
• Fuel efficiency and managing fuel discrepancies
• Reduction in service cancellations and complaints
• Accuracy and timeliness of daily MIS reports
• Customer satisfaction and complaint resolution metrics

Personal Traits and Work Conditions

• Strong leadership with a sense of ownership
• Composed and decisive during operational emergencies
• Excellent interpersonal and coordination skills
• Customer-focused attitude with high integrity and accountability
• Flexibility to work in 24×7 shift-based environment