L2 Duty Technical Support Engineer

About Sippy Software, Inc.

Sippy Software, Inc. specializes in developing carrier-grade softswitch technology for next-generation Internet Telephony (VoIP) providers, delivering comprehensive network management solutions for VoIP carriers on a unified platform. Their software, based on the Session Initiation Protocol (SIP), supports scalable and reliable VoIP networks, handling over 4 billion minutes of traffic across thousands of client networks in more than 100 countries worldwide. Sippy Software collaborates with ITSPs, facilitates new service launches weekly, and contributes significantly to open-source SIP projects.

Job Responsibilities

• Provide technical support to Sippy Software clients, ensuring effective resolution of issues.
• Participate in system maintenance, migrations, and upgrades to enhance platform reliability.
• Assist in testing new system features and deliver training on these updates.

Candidate Requirements

• Proficient written and verbal English communication skills (intermediate level or higher).
• Intermediate capability in Linux/Unix system administration.
• Practical understanding of TCP/IP protocols and network administration on Unix-based systems.
• Basic familiarity with SQL query operations.

Application Instructions

Interested candidates should submit a PDF version of their curriculum vitae along with a cover note included directly in the email body. Attachments for cover letters are discouraged.