Junior Project Lead

About CUBE

CUBE is a global leader in Regulatory Technology, offering AI-powered SaaS solutions designed to simplify complex, changing compliance requirements for financial services organizations worldwide. Recognized as an industry frontrunner, CUBE serves top financial institutions with innovative regulatory intelligence products.

Following over 50% growth in 2024 through organic expansion and strategic acquisitions, CUBE embraces a dynamic, performance-driven culture focused on continuous innovation in products and processes. The company operates globally with over 700 employees across 19 countries, united by a mission to transform regulatory compliance through diversity, collaboration, and purpose.

Role Overview

The Junior Project Lead (internally titled Customer Associate) plays a key supporting role in successful customer onboarding, project delivery, and ongoing service management. This position aids Customer Leads by responding to client inquiries, coordinating across internal teams, managing project artifacts, and assisting customers in using the CUBE platform efficiently. It is designed as an entry-level role to develop essential skills in delivery management, relationship building, stakeholder engagement, and governance within regulatory environments, providing a pathway to become a Customer Lead.

Core Responsibilities

• Assist Customer Leads in ensuring smooth onboarding and implementation from Statement of Work through business-as-usual transition
• Guide customers in navigating the CUBE software platform, processes, and supporting documentation
• Help maintain delivery schedules, tracking milestones, dependencies, risks, and action items to ensure timely, high-quality results
• Monitor project progress and promptly escalate risks or blockers to Customer Leads
• Coordinate internal teams to support delivery execution including testing when necessary
• Keep accurate documentation, records, and notes from meetings
• Facilitate delivery governance by preparing relevant materials, logging actions, and following up on tasks
• Ensure alignment of delivery with agreed scope, processes, and quality criteria
• Collect and route customer feedback, issues, and suggestions for improvement
• Contribute to service delivery enhancement initiatives and foster continuous improvement in customer delivery operations
• Continuously enhance knowledge of product features, regulatory context, and delivery best practices to improve customer support capabilities

Required Skills and Competencies

• A strong customer-centric approach focused on understanding client needs and delivering excellent service
• Organized and disciplined in managing delivery processes with meticulous attention to detail
• Effective communication and collaboration skills to build productive relationships with customers and internal teams
• Problem-solving abilities and critical thinking to identify issues and support practical resolutions
• Time management and prioritization skills to juggle multiple assignments and meet deadlines
• Adaptability and eagerness to learn and grow in a fast-paced, evolving environment

Diversity and Inclusion

CUBE is committed to equal opportunity employment, valuing diversity, and fostering an inclusive workplace where all employees can thrive.