Junior Account Executive - eCommerce & Cross-Border Logistics

Overview

We are seeking a motivated Junior Account Executive to bolster the expansion and service quality of key eCommerce and international logistics client accounts. This role focuses on supporting client relations, achieving revenue goals, and ensuring efficient service delivery across our logistics and fulfillment operations.

Key Responsibilities

• Manage daily interactions with assigned eCommerce clients, including small and medium enterprises and marketplace vendors.
• Support strategic account plan implementation and new client onboarding processes.
• Collaborate with operations, customs, and last-mile teams to swiftly resolve client challenges.
• Monitor shipment status and performance indicators, proactively informing clients about any discrepancies.
• Maintain up-to-date client records, contact databases, and activity logs within the CRM system.
• Identify opportunities to upsell or cross-sell products within current accounts.
• Assist in drafting proposals, pricing plans, and bundled services catering to cross-border and domestic eCommerce solutions.
• Regularly track and report account revenue against targets.
• Serve as the primary contact for daily client queries and service issues.
• Gain comprehensive understanding of each client's logistics needs and business operations.
• Escalate complicated issues with clear summaries and suggested solutions.
• Contribute ideas towards processes that improve client satisfaction and operational effectiveness.
• Update CRM data, manage sales pipelines, and prepare activity reports on an ongoing basis.
• Generate weekly account status reports and dashboards for senior management.
• Ensure client onboarding documents and milestones are accurately tracked.
• Coordinate with internal departments such as operations, IT, customs, and finance to guarantee smooth service delivery.
• Represent the company at industry conferences, trade expos, and client meetings as needed.

Qualifications and Skills

• Bachelor's degree in Business, Logistics, Marketing, or related disciplines.
• 1 to 3 years of experience in account management, logistics coordination, or client-facing sales roles.
• Background or exposure to eCommerce, cross-border logistics, or freight forwarding is highly beneficial.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and office productivity suites (MS Office, Google Workspace).
• Fluency in English with excellent communication capabilities.

Core Competencies

• Basic knowledge of logistics processes including fulfillment, last-mile delivery, and cross-border shipping.
• Experience or familiarity with eCommerce platforms like Shopify, Noon, or Amazon UAE is a plus.
• Competence in data analysis related to account performance and CRM data management.
• Strong client-first attitude and service orientation.
• Highly organized with attention to detail and capable of managing multiple accounts simultaneously.
• Proactive communication skills to escalate challenges along with feasible solutions.
• Team-oriented mindset with collaborative working style across different departments.
• Ability to rapidly learn and adapt knowledge of products and industry trends.
• Poise and resilience when handling demanding clients or strict deadlines.