IT Support Specialist - New Elementary Campus

About the Role

Edmonton Islamic Academy is inviting an experienced and customer-oriented IT Support Specialist to join the team at its newly established elementary campus. This position offers a rewarding chance for an IT professional passionate about resolving technical issues, facilitating innovative educational tools, and contributing positively to the academic environment.

Key Duties and Responsibilities

• Deliver prompt onsite technical assistance to faculty, staff, and administrative personnel.
• Identify and fix hardware, software, networking, and system-related problems swiftly.
• Install, configure, maintain, and repair various technology including Windows and macOS computers, iPads, Chromebooks, various mobile devices (iOS and Android), printers, projectors, interactive displays, and classroom technology.
• Set up computers, user accounts, and peripherals for new staff members and classrooms.
• Support and maintain IT infrastructure components such as Microsoft 365, Microsoft Entra ID (Azure Active Directory), Active Directory, Group Policy, DNS, DHCP, file server services, wireless networks, network switches, firewalls, internet connections, virtualized environments, and backup systems.
• Monitor network performance and maintain system reliability, security, and uptime.
• Assist in planning, executing, and deploying technology projects including classroom upgrades and campus expansion.
• Document technical procedures, system configurations, and standards.
• Liaise with vendors on procurement, warranty repairs, and technical issues.
• Manage help desk tickets, track incident resolutions, and maintain accurate IT inventory records.
• Prioritize and address support requests to minimize disruption to educational activities.
• Provide courteous and professional support catering to users with diverse technical proficiency.
• Promote cybersecurity best practices, manage user accounts and device security.
• Assist with system software updates, patches, antivirus solutions, and data protection efforts to adhere to organizational IT policies and industry standards.

Required Qualifications

• Diploma, degree or equivalent in Information Technology, Computer Science or a closely related field, or comparable professional experience.
• At least three years of practical IT support experience in educational, corporate, or enterprise settings.
• Proficient in supporting Microsoft 365, Microsoft Entra ID (Azure Active Directory), Active Directory, and Windows platforms.
• Extensive knowledge of Windows and macOS operating systems, computer hardware, peripherals, and networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless networks.
• Experience administering Microsoft 365 and mobile device management solutions.
• Familiarity with virtualization technologies.
• Preference given to candidates experienced with Google Workspace for Education.
• Possession of a valid Class 5 driver’s license is advantageous.

Desired Skills and Attributes

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Commitment to exceptional customer service and positive problem resolution approach.
• Effective organizational and time management capabilities.
• Proven ability to handle multiple tasks efficiently in a dynamic educational environment.
• Capacity to work autonomously while contributing to a team-oriented culture.
• High standards of professionalism, attention to detail, and integrity.
• Dedication to ongoing professional development and keeping abreast with technological advances.

Work Environment and Benefits

Technology is a cornerstone at Edmonton Islamic Academy to support student success and innovation. Joining their IT department offers a chance to implement dependable, secure, and state-of-the-art technology enabling educators and learners every day.

• Competitive annual salary package.
• Comprehensive health and dental insurance coverage.
• Participation in a pension plan.
• Encouragement and opportunities for professional training and development.
• A supportive, cooperative, and collaborative workplace culture.
• Chance to grow professionally within a progressive educational institution.

Additional Information

This job is open to qualified applicants of all backgrounds. Only candidates selected for an interview will be contacted. The employer expresses appreciation for all applications submitted.