IT Support Specialist

Job Overview

This role involves delivering IT support to operational teams, focusing on troubleshooting technical issues within Amazon operation sites. The specialist will be responsible for handling IT equipment management, support request resolution, training new personnel, and staying current with emerging technology trends. The role supports customers across multiple locations and remote environments.

Key Responsibilities

• Provide IT assistance to operations teams, resolving issues across various technical areas within Amazon facilities.
• Manage allocation, maintenance, and troubleshooting of essential IT equipment.
• Process support requests and follow established procedures across a broad network.
• Assist in onboarding and training new team members.
• Commit to ongoing learning to remain informed on new technologies and applications.
• Support a diverse customer base operating in multiple buildings and remotely.

Required Qualifications

• Demonstrated experience with computer systems and troubleshooting abilities.
• Ability to thrive in a fast-paced, customer-focused environment.
• Physical capability to lift up to 49 pounds, stand or walk for up to 12 hours, and perform tasks such as pushing, pulling, squatting, bending, and reaching.
• At least one year of experience supporting Windows, Mac, or Linux systems, or equivalent relevant experience.
• Preferred certifications include CompTIA A+, CompTIA Network+, Cisco CCNA, Redhat Linux, Microsoft hardware installation, or AWS certifications.

Benefits and Compensation

• Hourly wage between $23 and $37 USD.
• Comprehensive medical benefits starting from the first day of employment.
• 401(k) matching program.
• Up to 20 weeks of paid parental leave.
• Opportunities for professional growth and continuous education within a global technology environment.