IT Support Specialist

Company Overview

Vulcan Elements manufactures American rare-earth permanent magnets focused on securing a resilient future. Serving critical sectors like defense, aerospace, and automotive, they aim to empower a high-tech future with a team dedicated to mission focus, technical excellence, and transparency.

Role Summary

As an IT Support Specialist, you will be the primary point of contact for technology assistance across office and manufacturing sites. Your work will ensure that employees have the necessary tools to perform their duties efficiently, maintain uptime of IT systems, and support the digital infrastructure vital for business operations.

Key Responsibilities

• Deliver Tier 1 and Tier 2 support for hardware and software issues involving laptops, peripherals, mobile devices, and office equipment.
• Manage IT onboarding and offboarding processes, including hardware setup, account provisioning, and training users on IT security policies and best practices.
• Assist with installation, configuration, and maintenance of network devices, servers, and industrial equipment in a manufacturing setting.
• Help enforce cybersecurity measures compliant with NIST 800-171, CMMC, ITAR, and EAR regulations to keep all devices secure and compliant.
• Maintain detailed records of hardware assets, software licenses, and create documentation and troubleshooting guides.
• Collaborate with engineering, operations, and quality departments to support automated workflows and data collection systems.
• Administer Azure Active Directory user accounts, assist with multi-factor authentication setup, and maintain Azure resource access.
• Manage Microsoft 365 tenant operations including user licensing, Exchange Online, Teams, and Intune administration.
• Troubleshoot Ubiquiti UniFi networking equipment including switches, access points, and gateways.
• Manage SharePoint site permissions, document libraries, and access controls.
• Maintain on-premises Active Directory, managing users/groups, enforcing Group Policy Objects and organizational unit structure, and supporting hybrid identity with Entra Connect.
• Track and manage hardware inventory and lifecycle across office and manufacturing premises.

Note: Duties listed may evolve based on organizational requirements.

Candidate Qualifications

• Minimum of one year experience in IT support or systems administration, preferably within high-security or manufacturing environments.
• Strong technical skills with Windows OS, Microsoft 365, and basic networking concepts.
• Understanding of cybersecurity frameworks such as NIST and CMMC; familiarity with ITAR and EAR controlled environments is highly desirable.
• Proactive problem solver comfortable independently resolving complex hardware and software issues.
• Capable of handling physical tasks including lifting up to 50 lbs and working within manufacturing areas or server rooms.
• CompTIA A+ certification is preferred.
• Must be a U.S. Person due to access requirements to export-controlled information and facilities.