IT Support Officer (Entry / Junior)

About the Role

We are seeking an entry-level IT Support Officer who is enthusiastic about technology, enjoys resolving issues, and can help keep day-to-day systems running smoothly. This position is suited to someone who wants to build a career in technical support while delivering reliable help to users across the business.

Key Responsibilities

• Act as the first point of contact for basic hardware, software, and IT-related support issues.
• Set up, install, configure, and maintain computers, mobile devices, and workplace applications.
• Diagnose technical problems and work through support requests in a timely manner.
• Support user access tasks such as account setup, permission changes, and password resets.
• Carry out routine maintenance, apply software updates, and prepare equipment for use.
• Keep clear records of support cases, fixes applied, and internal IT processes.
• Work with different teams to improve service quality and overall user experience.

What We Are Looking For

• A basic grasp of computer hardware, operating systems, and networking fundamentals.
• Exposure to Microsoft Windows, Microsoft 365, or similar business technology tools.
• Strong problem-solving ability with a methodical troubleshooting approach.
• Good written and verbal communication, along with a customer-focused attitude.
• The ability to manage several tasks at once in a busy environment.
• A careful, detail-oriented mindset and a proactive way of working.
• Genuine interest in technology and a willingness to keep learning.

What We Offer

• A supportive workplace with a collaborative technology team.
• Practical experience with modern IT systems and business applications.
• Mentoring and opportunities for ongoing learning and development.
• Room to grow into broader IT and technical support responsibilities.
• A competitive pay and benefits package.
• A culture focused on teamwork, innovation, and continuous improvement.