IT Support Officer (Entry / Junior)

Role Overview

Charity So White is seeking a junior-level IT Support Officer to keep day-to-day technology operations running reliably. This role is suited to someone who enjoys diagnosing technical problems, supporting end users, and making sure workplace systems and devices function smoothly.

Key Responsibilities

• Act as the first point of contact for basic hardware, software, and IT support issues.
• Set up, install, configure, and maintain computers, peripherals, and business software.
• Handle incoming support requests and work toward quick, effective issue resolution.
• Help manage user accounts, access permissions, and password-related requests.
• Carry out regular maintenance tasks, system updates, and equipment preparation.
• Record technical problems, fixes, and support steps for future reference.
• Work with internal teams to enhance IT services and improve the user experience.

Required Profile

• Foundational understanding of computer hardware, operating systems, and networking basics.
• Exposure to Windows, Microsoft 365, or comparable workplace technology platforms.
• Strong problem-solving ability with an analytical mindset.
• Clear communication skills and a customer-oriented approach.
• Ability to juggle multiple requests and set priorities effectively.
• Careful, detail-focused, and proactive when approaching issues.
• Genuine interest in technology and a willingness to keep learning.

What We Offer

• A team-based workplace centered around technology.
• Practical exposure to modern IT systems, tools, and infrastructure.
• Guidance, mentoring, and ongoing learning support.
• Opportunities to build your career and grow within the organization.
• A competitive pay and benefits package.
• A culture that encourages collaboration, creativity, and steady improvement.