- அனுபவம்
- ஏதேனும்
- சம்பளம்
- —
- காலியிடங்கள்
- 1
- பதிவுசெய்யப்பட்டது
- 3 மணி நேரம் முன்
- வேலை முறை
- அலுவலகத்தில்
- சுயவிவரம்
- விண்ணப்பிக்க வேண்டும்
நீங்கள் பணிபுரியும் இடம்
பணி விளக்கம்
Job Overview
This position is for an Inside Sales Manager in Gurugram, Haryana. The role focuses on leading sales support teams, strengthening client relationships, and helping drive revenue growth, retention, and expansion.
Role Summary
The manager will oversee teams working on customer success and revenue retention activities, including onboarding, adoption, health checks, customer feedback, renewals, extensions, upselling, and expansion. The role also involves developing strong strategic relationships with clients and coordinating closely with the Sales Director.
Key Responsibilities
- Guide the team to meet weekly, monthly, and quarterly business and performance goals while maintaining strong customer satisfaction.
- Track sales forecasts accurately and keep CRM records current and reliable.
- Help remove blockers and support the team in resolving issues that may affect sales outcomes.
- Review call activity and productivity regularly, and run weekly performance reviews and coaching sessions with team members.
- Study performance metrics, customer experience patterns, and related data to build effective sales strategies and territory-specific best practices.
- Stay informed about client services and market changes, and ensure the team remains updated on relevant developments.
- Act as an escalation contact for clients and respond quickly to concerns or issues.
- Keep communication balanced between the Sales Director and client-facing contacts to strengthen strategic relationships.
- Work with the client contact on reporting and forecasting requirements.
- Ensure the team understands and works toward operating plan targets, sales goals, and client performance targets.
- Coordinate team incentives and Sales Performance Incentive Funds.
- Build productive working relationships with partners so customer expectations are consistently met.
Additional Information
This role is based onsite in Gurugram, Haryana, India. The source did not specify salary, openings, education, experience, perks, start date, or application deadline.