Inside Account Manager

Overview

TACO Metals, located in Sparta, Tennessee, is seeking a commercially oriented Inside Account Manager to oversee, nurture, and expand a portfolio of designated customer accounts. This position goes beyond traditional customer service, emphasizing strategic ownership of accounts, customer satisfaction, profitable growth, and retention.

Job Responsibilities

• Manage a customer portfolio proactively, acting as the principal contact and building enduring relationships.
• Create and implement account strategies, growth objectives, retention plans, and conduct business reviews to identify opportunities and mitigate risks.
• Analyze revenue streams, profit margins, purchasing patterns, product usage, and customer value to shape account direction.
• Maintain detailed records in Salesforce regarding interactions, strategic plans, and sales pipeline activities.
• Drive profitable sales growth, pursue cross-selling, upselling, and new product opportunities within approved guidelines.
• Re-engage inactive clients and improve quotation to order conversion rates.
• Collaborate with internal departments such as Sales, Finance, Operations, Marketing, and Engineering to support account expansion and problem resolution.
• Handle customer accommodations, credits, returns, and service issues adhering to company policies, with final approvals reserved for management.
• Provide insights regarding market trends, competitive landscape, and product feedback to aid new product launches and marketing efforts.
• Continuously seek improvements to the customer experience, communication, and operational efficiency.
• Participate in ongoing training and other assigned duties.

Performance Metrics

• Revenue and gross margin growth, along with account profitability.
• Customer retention, satisfaction, and responsive communication.
• Increase in product-line penetration and revitalization of dormant accounts.
• Improved quote-to-order conversion and completion of strategic account plans.
• High-quality data entry and pipeline management within Salesforce.

Required Qualifications

• High school diploma or equivalent.
• A minimum of five years' experience in customer service, sales, or account management within manufacturing or distribution sectors.
• Demonstrated responsibility for managing account revenue, retention, profit, or growth.
• Strong understanding of business and supply chain operations.
• Advanced analytical, negotiation, organizational, communication, and follow-up capabilities.
• Ability to handle competing priorities and exercise independent judgment within defined limits.
• Proficiency with Microsoft Office and Customer Relationship Management (CRM) systems.
• Willingness and ability to travel as necessary.

Preferred Qualifications

• Bachelor's degree in Business, Marketing, Sales, or a related discipline.
• Experience in marine, boating, manufacturing, or distribution industries.
• Management of customer accounts exceeding one million dollars in annual revenue.
• Proven skills in account growth plans, pricing strategies, profitability analyses, product penetration, or handling overseas supply chains.
• Familiarity with Salesforce.com or SYSPRO systems.
• Mechanical aptitude and bilingual English/Spanish communication skills.

Work Environment and Travel

• Work primarily on-site at the Sparta, TN location (70%).
• Participation in customer visits, outside sales activities, and trade shows each accounting for about 10% of time.
• Travel requirements can vary based on customer and company needs.

Physical Requirements

• Mainly sedentary work with extensive computer use.
• Occasional lifting or moving of objects up to 10 pounds.
• Ability to communicate effectively in various formats and maintain necessary vision acuity.

Equal Opportunity

TACO Metals is committed to providing equal employment opportunities to all applicants without regard to race, color, religion, gender, or any other protected characteristic.