Information Technology Support Specialist

Overview

A prominent global law firm based in Boston is seeking a skilled Technology Support Specialist to join their team. This role offers a competitive salary ranging from $90,000 to $110,000 per year and embraces a hybrid work model, allowing remote work two days a week.

Key Responsibilities

• Deliver advanced technical assistance both onsite and remotely for hardware, software, Microsoft 365 apps, mobile devices, and remote access solutions.
• Handle escalated Level 1 support issues and collaborate with senior IT personnel to resolve complex technical problems efficiently.
• Manage and support conference rooms, as well as video conferencing and hybrid meeting technologies.
• Configure and deploy laptops and desktops within an enterprise infrastructure.
• Conduct technology training sessions for new employees and provide ongoing education to staff members.
• Mentor entry-level support analysts and actively contribute to refining support processes.
• Accurately document support tickets and communicate timely updates to stakeholders.

Qualifications

• Minimum of three years' experience providing advanced IT support in a corporate environment.
• Proficient understanding of Microsoft Windows, Microsoft 365 suite, Teams, SharePoint, Outlook, and similar platforms.
• Hands-on experience with Active Directory, SCCM, Autopilot, Citrix, VPN, and remote support utilities.
• Strong problem-solving capabilities paired with excellent communication and customer service aptitude.
• Experience supporting audiovisual and hybrid meeting systems.
• Ability to clearly explain technical details to users without technical backgrounds.
• Prior experience within the legal sector is advantageous but not mandatory.

Additional Information

This role is offered through DNA Partners, a staffing leader with over 25 years of experience dedicated to excellence and trust in their process.