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Overview

The Implementation Analyst will engage in a range of diverse and stimulating projects, collaborating closely with clients and various internal departments such as Project Management, Development, QA, Sales, and Executive Leadership within a fast-moving environment. This role demands attention to detail, adaptability to change, capacity to juggle multiple projects, strong relationship-building skills, and a comprehensive grasp of the software development lifecycle. The position carries significant influence over business process optimization and overall company success and involves a technical focus with responsibility for product quality, as well as the ability to inspire and coach team members.

Primary Responsibilities

Manage client communications and expectations effectively.
Serve as a subject matter expert to gather thorough and precise business requirements from clients.
Collaborate and lead across multifunctional teams to ensure coordinated efforts.
Partner with Product Management to balance product vision and customer feedback to recommend and deliver superior solutions.
Produce detailed documentation reflecting client needs accurately for Development and QA teams, including business requirements, user stories, wireframes, functional specifications, and test plans.
Develop clear, user-friendly guides for clients and end-users.
Facilitate knowledge sharing and training within the team.

Key Competencies

Demonstrates leadership and entrepreneurial drive.
Excellent decision-making and problem-solving abilities.
Strong analytical thinking.
Effective verbal and written communication suited to both technical and non-technical audiences.
Expertise in gathering business requirements.
Experience creating wireframes, specifications, and technical documentation.
Understanding of user experience design principles.
Skills in team building and collaboration.
Positive demeanor, enthusiasm, and flexibility.

Qualifications and Requirements

Bachelor’s degree preferred in Management Information Systems, Computer Science, Business, or related field.
7 to 10 years’ experience in software development projects, including direct client interaction.
Proficient with Microsoft Office Suite (Excel, PowerPoint, Visio, Outlook).
Experience with Agile software development methodologies.
Industry experience in specialty pharmacy is advantageous.
Strong writing, verbal, and organizational skills.
Capability to contribute innovative ideas.
Effective time management and continuous process improvement skills.
Collaborative and problem-solving approach in partnerships.

Benefits & Equal Opportunity

Dynamic and supportive work environment that encourages growth.
Competitive compensation package.
401(k) plan with immediate vesting and company matching.
Comprehensive medical, dental, vision, life insurance, and short-term disability coverage.
Commitment to equal opportunity employment without discrimination based on any protected characteristic under federal, state, or local laws.
Employment contingent on satisfactory background checks and verification of eligibility to work in the United States; no sponsorship available.
No acceptance of unsolicited resumes from third-party agencies; these are considered company property without any fees payable.

Implementation Analyst - Remote (Healthcare)