Hire Controller

Role overview

Big Chief Hire Burton SA, part of Northeast Auto Group, is looking for a highly organised and driven Hire Controller to support its equipment hire operations. This position is central to coordinating customer needs, managing bookings, and keeping daily activity running efficiently in a busy, collaborative environment.

What the role involves

In this position, you will act as a key contact for customers and help ensure hire equipment is allocated, prepared, and delivered at the right time. The role is focused on both service and sales, with an emphasis on creating strong customer relationships and making the hire process smooth from start to finish.

Key duties

• Oversee the full hire cycle, including reservations, scheduling, dispatch, and equipment returns.
• Advise customers on available equipment and recommend hire options suited to their needs.
• Arrange transport, delivery, and pick-up for machinery and vehicles.
• Keep reliable records for all equipment, whether it is in branch, out on hire, or undergoing service or repairs.
• Track hire contracts, agreements, and the associated paperwork to ensure everything is accurate and up to date.

What you bring

The ideal candidate is comfortable working at pace, can juggle several tasks at once, and enjoys being the person others rely on. Experience in truck hire or machinery hire is a strong advantage, but the business is also interested in people who can learn quickly and adapt to its systems and processes.

About you

• You handle multiple priorities well and manage your time effectively.
• You communicate clearly in writing and speaking, and you keep the customer experience front of mind.
• You work carefully and maintain a high level of accuracy in records and documents.
• You are willing to learn or already have experience with hire management software.
• You take initiative and approach problems with a practical, solutions-focused attitude.

About Big Chief Hire and Northeast Auto Group

Big Chief Hire supplies truck and heavy machinery hire solutions across Australia, with equipment ranging from earthmoving machines to trucks. The business supports both wet hire, where skilled operators are provided, and dry hire, where customers operate the equipment themselves.

Northeast Auto Group has operated since 1978 and is a nationally recognised automotive retail and service organisation with around 600 employees across South Australia, Victoria, Queensland, New South Wales, and the Northern Territory. Its businesses span light and heavy vehicle dealerships, engineering and manufacturing, and agricultural and construction equipment solutions through partnerships with well-known OEM brands.

The group describes itself as a high-performance organisation that values hard work, capability, and ongoing investment in its people.

Additional information

• As part of recruitment, candidates may be asked to complete pre-employment checks. These may include verification of the right to work in Australia, a National Criminal Police Check, and/or a pre-employment medical.
• The employer is an equal opportunity organisation and encourages applications from people of diverse backgrounds.
• To support workplace safety and comply with legal obligations, random drug and alcohol testing may be carried out under company policy.
• No agencies please.

Call to action

Applicants who are ready for the next step are encouraged to submit their application.