Head Waiter / Head Waitress

Job Overview

We are seeking enthusiastic and self-driven professionals for the role of Head Waiter / Head Waitress at Rose Rayhaan by Rotana in Dubai. This role is responsible for managing and guiding a team to deliver exceptional food and beverage services, ensuring every guest enjoys a memorable dining experience.

Key Responsibilities

• Collaborate closely with the Kitchen, Stewarding team, and Outlet Cashiers to guarantee seamless operations.
• Organize and deliver regular training sessions aligned with department Standard Operating Procedures.
• Oversee duty schedules for the assigned team members to ensure coverage and efficiency.
• Ensure that staff under supervision maintain proper grooming and appearance standards.
• Assist in timely food and beverage outlet setups in accordance with meal plans and opening hours.
• Manage guest reception and seating arrangements through the hostess, stepping in when necessary.
• Maintain cordial and professional interactions with patrons to enhance their experience.
• Be thoroughly knowledgeable about the outlet's menu, ongoing promotions, and general hotel-related information.
• Contribute actively to achieving and exceeding the outlet's monthly revenue targets.

Qualifications and Skills

• Diploma or degree in hospitality or related fields preferred.
• Up to two years of relevant experience in a comparable position recommended.
• Proficiency in written and spoken English is required.
• Familiarity with Micros Point of Sale system is advantageous.
• Experience in leadership or supervisory roles is highly valued.

Personal Attributes and Competencies

• Well-groomed, presentable, and confident individual.
• Outgoing and approachable personality with strong customer service orientation.
• Hands-on, proactive approach with charismatic leadership qualities.
• Ability to perform effectively under pressure in a fast-moving environment.
• Team player adept at working within diverse multicultural settings.
• Skills in understanding hotel operations, business planning, supervising staff and operations.
• Strong communication abilities and adaptability.
• Results-driven mindset with focus on customer satisfaction.

Education Requirement

Degree or diploma in Hospitality Management or equivalent qualifications.