Guest Service Supervisor

Job Location

Souq Waqif Boutique Hotel By Tivoli, Doha, Qatar

Overview

Minor Hotels is a global hotel owner, operator, and investor managing more than 530 properties across more than 50 countries in regions including Asia Pacific, the Middle East, Africa, Indian Ocean, Europe, and South America. Their diverse portfolio features brands such as Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI, catering to a wide range of travelers with thoughtfully designed accommodations.

Role Summary

The Guest Service Supervisor is responsible for managing daily guest service activities to guarantee guests receive courteous, professional, and efficient service. This position leads the front desk or guest relations team, resolves guest concerns, supports operational processes, and helps uphold superior customer satisfaction standards.

Key Responsibilities

• Oversee and assist guest service or front office staff during assigned shifts
• Ensure smooth execution of check-in and check-out procedures
• Address guests' inquiries, complaints, and special requests with professionalism
• Monitor and maintain service quality aligned with company standards
• Provide training, coaching, and mentorship to team members
• Organize shift schedules and delegate responsibilities
• Collaborate with housekeeping, maintenance, and other departments
• Manage accurate billing, reservations, and cash handling operations
• Maintain cleanliness and presentation of lobby and guest areas
• Assist in managing VIP guest arrangements and escalations
• Keep precise records, reports, and operational logs
• Ensure adherence to health, safety, and organizational policies

Qualifications and Experience

• Diploma or Bachelor's degree in Hospitality Management or a related discipline
• Between 2 and 5 years of experience in hospitality or customer service roles
• Prior supervisory experience is preferred
• Excellent communication and interpersonal capabilities
• Effective problem-solving and conflict resolution skills
• Proficient with hotel management software such as Opera or Fidelio
• Willingness and ability to work shifts, including weekends and holidays
• Strong organizational and multitasking skills