Guest Experience Agent

About Four Seasons

Four Seasons is driven by its dedicated people who strive continuously to improve and treat others with respect and kindness. Our global team crafts exceptional experiences for guests, residents, and partners through a devotion to luxury combined with genuine care. We emphasize a superior employee experience and inclusive company culture to empower our team in delivering outstanding service.

We believe in recognizing familiar guests, welcoming newcomers warmly, and treating everyone as we wish to be treated. Whether working, staying, or living with us, our goal is to forge memorable impressions that endure a lifetime, rooted in meaningful connections with people and our surroundings.

Location Overview

Situated in the prestigious Dubai International Finance Centre, the Four Seasons Hotel DIFC offers a boutique-style retreat perfect for business and leisure. The intimate setting includes 106 accommodations, featuring 28 suites. Known for its prime location, innovative luxury approach, and renowned personalized service, Four Seasons sets high standards in the competitive Dubai hospitality sector. Joining Four Seasons opens doors for significant personal and professional advancement.

Role Responsibilities

• Greet and register guests upon arrival, providing comprehensive details about accommodations and securing payment methods.
• Manage guest check-out procedures, clarify billing, and finalize transactions.
• Deliver all guest interactions with exceptional hospitality and professionalism, addressing special requests whenever feasible.
• Provide information on hotel services, operating hours, key personnel, events, and directions to support guests’ needs.
• Respond promptly and accurately to guest requests via direct contact and telephone.
• Address guest complaints effectively while seeking opportunities to enhance and personalize their service experience.

Candidate Qualifications

• The candidate should ideally have over one year of experience in luxury hotel environments or equivalent settings.
• Strong interpersonal and communication skills are essential.
• A sensitivity to diverse cultures and a dedicated customer service mindset are required.
• Demonstrated guest-focused attitude with an understanding of individual preferences.

Benefits and Perks

• Employment authorization assurance.
• Competitive, tax-free salary plus service charge earnings.
• End of service gratuity provision.
• Complimentary fully furnished staff accommodation with quality amenities.
• Access to vibrant fitness amenities including gym facilities and swimming pool.
• Free transportation to and from the workplace.
• Comprehensive medical and life insurance coverage.
• Paid annual leave entitlement.
• Home leave tickets provided.
• Participation in social and sporting events.
• Opportunities for continuous learning and development.
• Career advancement and options for international transfers.

Working Schedule

The role requires working six days a week, totaling 48 hours.