Front Office Agent

About Radisson Hotel Group

Radisson Hotel Group is one of the premier global hotel chains, operating over 1,460 hotels across more than 95 countries. Known for its signature service ethic 'Yes I Can!' and the commitment that 'Every Moment Matters', the group places its people at the heart of its success. Our staff are dedicated Moment Makers who nurture a culture and environment that enable them to perform at their best consistently.

Job Description

The Front Office Agent will oversee all front desk operations including welcoming guests, managing check-ins and check-outs, cashier activities, currency exchange, and addressing guest inquiries. The role is vital in ensuring guests experience seamless and welcoming service throughout their stay.

Key Responsibilities

• Warmly register and assign rooms to arriving guests in line with established protocols.
• Execute check-in, check-out, and room relocation processes while ensuring accurate entry of data into the hotel management system.
• Maintain and manage the cashier's float, ensuring all financial transactions are recorded and reports are accurate daily.
• Handle guest payments and provide foreign currency exchange assistance as needed.
• Stay informed regarding changes in accounting policies and procedural updates.
• Respond promptly to guests requesting use of safety deposit boxes and other services.
• Be knowledgeable of promotional offers like Seasonal Packages, Frequent Flyers Programs, and Loyalty Programs specific to the hotel group.
• Address and resolve guest complaints or requests; escalate to supervisor or assistant manager if necessary.
• Ensure guests leave the hotel with a positive impression through excellent service.
• Conduct audits on daily balances and prepare necessary audit reports methodically.
• During night shifts, review night reports, prepare morning reports, and complete necessary guest arrival documentation.
• Maintain comprehensive understanding of standard reservation procedures and policies.
• Uphold high standards of personal appearance, behavior, and professional attitude within the department.
• Keep the front desk area tidy and organized at all times.
• Be thoroughly acquainted with the hotel credit policy and adhere to all established policies and procedures.
• Perform related duties and engage in special projects as assigned.

Candidate Qualifications

• Must be a Saudi national.
• Strong communication skills in both English and Arabic, both spoken and written.
• Ability to build effective relationships and gain cooperation from colleagues and management.
• Demonstrate team spirit and work harmoniously with colleagues.
• Maintain composure and politeness, focusing attentively on guests' needs at all times.
• Capable of fostering positive interactions with guests and patrons.
• Exercise sound judgment when handling challenging guest situations.
• Ability to thrive in a multicultural environment.

Additional Information

Why Choose Radisson Hotel Group?

• Join a team that celebrates the magic of hospitality and crafts exceptional, memorable experiences daily, driven by a positive, proactive attitude.
• Take advantage of career growth opportunities with investments in your learning and professional development tailored to help you realize your full potential.
• Experience an inclusive, supportive work atmosphere rich in diversity and employee resource initiatives fostering belonging and collaboration.
• Empower yourself to innovate and contribute meaningfully to hospitality and your community.
• Enjoy a blend of global perks including special hotel rates worldwide, alongside localized benefits and rewards to enhance your work-life experience.

We eagerly invite talented and enthusiastic candidates to apply and join us in making every moment count. We encourage applicants from all backgrounds and provide accommodations during the hiring process as needed.