Front Desk Receptionist

About the Position

Cowberry Organics is looking to hire a polished and customer-oriented Front Desk Receptionist who will serve as the initial point of contact for our visitors, clients, and staff. The prospective candidate must have strong communication abilities, a friendly demeanor, and be adept at managing front office functions alongside delivering administrative assistance.

Primary Duties

• Greet and assist visitors, clients, suppliers, and candidates for interviews professionally and courteously.
• Oversee front desk activities and foster a welcoming visitor environment.
• Handle incoming and outgoing telephone calls, routing them appropriately within the organization.
• Keep a visitor log and enforce visitor entry protocols vigilantly.
• Manage office supplies including stationery and pantry inventory, placing replenishment requests as necessary.
• Assist Human Resources with onboarding procedures and documentation for new employees.
• Organize and maintain office records, files, and administrative paperwork.
• Ensure the reception and shared spaces remain tidy, neat, and well-presented at all times.
• Provide miscellaneous administrative support as delegated by HR or administration.

Required Qualifications and Skills

• A bachelor's degree in any field is mandatory.
• Between one and three years of experience serving as a receptionist, front office executive, or administrative assistant.
• Excellent oral and written communication skills in English, Hindi, and Gujarati.
• Proficiency with Microsoft Office suite including Word, Excel, and Outlook.
• Strong organizational skills with the ability to handle multiple tasks simultaneously.
• A professional appearance paired with a positive, approachable attitude.
• Capacity to maintain confidentiality and manage sensitive data discreetly.
• Good interpersonal relations and customer service aptitude.

Performance Metrics

• Professionalism in managing visitor interactions and phone inquiries.
• Accuracy in record-keeping for visitors and courier logs.
• Efficient scheduling and coordination of meetings and interviews.
• Maintaining availability and organization of office stationery and supplies.
• Timely completion of administrative responsibilities.
• Positive feedback from visitors, employees, and leadership.