Facilities Manager

About H&M Group

H&M Group is a global powerhouse consisting of dynamic fashion brands and ventures dedicated to delivering exceptional design and sustainable solutions at affordable prices. Our mission is to make fashion accessible to all, placing customers at the core of every strategic decision. United by a shared culture and values, our passionate team strives to drive the fashion industry towards greater inclusivity and sustainability.

Role Overview

We are looking for a Facilities Manager focused on ensuring the seamless operation of our site portfolio by providing efficient, quality-driven, and cost-effective facility management services tailored to business objectives. This role oversees maintenance, supplier relations, lifecycle management, energy optimization, and cross-functional teamwork to uphold safe, compliant, and dependable facility operations across multiple locations. The position reports directly to the Facilities & Procurement Manager and is based at our New York Support Office in a hybrid capacity.

Key Responsibilities

• Manage the complete scope of Facilities Management including energy/utilities, cleaning, waste, pest control, technical installations, building upkeep, and shopfitting maintenance.
• Lead FM category management by defining strategies, setting standards, supervising supplier performance, and enhancing cost and quality in alignment with global FM objectives.
• Lead or co-lead procurement and sourcing of facility service providers, supporting compliance and quality assurance.
• Monitor the condition of the property portfolio, identify investment requirements, and plan actions to maximize asset longevity and lifecycle efficiency.
• Support new stores and rebuild projects with operational input to maintain cost-effectiveness and quality standards.
• Develop and maintain facility plans that balance scheduled and reactive maintenance tasks to meet internal and external obligations.
• Ensure that facility services and projects meet agreed-upon requirements within the sales market portfolio.
• Enforce health and safety regulations in collaboration with suppliers and security teams.
• Provide prompt, high-quality service as an internal service provider to all brands and locations.
• Maintain precise data on assets, reactive work, and planned preventative maintenance within the global FM system (Planon), including capital and operational expenditure planning.
• Strive for high levels of system automation and data accuracy.
• Manage budgets by monitoring actual costs against planned expenditures and measuring service quality through predefined indicators.
• Oversee monitoring and reporting on site energy consumption, initiating energy-saving activities in line with global targets.
• Align facility activities with evolving business needs, providing actionable solutions to meet facility requirements.
• Collaborate closely with Sales Market C&F Managers, Sales Management, Operations, and Global C&F teams to ensure coordinated facility strategy implementation.
• Participate actively in FM forums and promote best practice sharing.

Candidate Profile

• Bachelor’s degree in Engineering, Business Administration, or a related discipline.
• Certifications in Facility Management and Project Management are advantageous.
• Proven expertise in supplier and contract management.
• Strong analytical skills, data-driven problem-solving approach.
• Proficiency in Microsoft Office suite.
• Fluent in English: advanced written and verbal communication skills.
• Minimum of 3 years’ experience in facility management, construction, or real estate sectors.
• Experience with activity-based budgeting and operational planning.
• Track record of managing external suppliers and contractual compliance.
• Experience in energy management is beneficial.
• Background in retail and exposure to large international organizations is a plus.
• Highly communicative, collaborative, pragmatic, and resilient in dynamic settings.

Why Join H&M?

• We celebrate diversity and inclusivity across race, ethnicity, gender, age, religion, sexual orientation, and disability.
• Our organization is guided by seven core values underpinning over 75 years of success.
• Access to Colleague Resource Groups for community and networking.
• An inclusive work environment encouraging authenticity.
• Part of a vast global network supporting limitless career growth.
• Comprehensive well-being benefits, including health insurance, wellness programs, family support, 401k with company match, paid leave, and community days.
• Employee discounts across H&M, & Other Stories, and COS to express personal style.

Compensation

The role offers a fixed salary of $88,800 annually. Please note this range is reflective of current market assessments and may vary based on candidate qualifications.

Additional Information

All candidate information will be managed confidentially in accordance with Equal Employment Opportunity guidelines.