Event Sales Manager

About Marbles Kids Museum

Marbles Kids Museum is a dynamic nonprofit children’s museum and IMAX Theatre situated in downtown Raleigh. Since its opening in 2007, it has inspired creativity, discovery, and education through interactive play. The museum caters to a varied audience, including families, schools, and community groups, offering award-winning exhibits, summer camps, IMAX documentaries, feature films, and numerous events throughout the year. Marbles is recognized as a leading family destination in North Carolina, providing engaging and educational experiences for children.

Position Overview

The Event Sales Manager is responsible for promoting and selling private venue rentals to diverse clients such as corporations, families, nonprofits, and sponsors of Marbles. Additionally, this role oversees the execution of internal fundraising events by leading planning and logistical efforts.

Key Responsibilities

• Oversee the planning, coordination, and successful execution of private facility rentals including corporate and IMAX theater events.
• Market Marbles venue offerings to potential clients through phone, email, and in-person tours, covering diverse events like corporate functions, play parties, school dances, and theatre events.
• Manage budgeting, financial tracking, and timelines to ensure events meet scheduled goals.
• Lead the vision and production of fundraising events through planning and collaboration with team members.
• Foster and maintain relationships with clients and event industry vendors to optimize operations and control costs.
• Work closely with clients to coordinate event logistics, planning, and event day execution alongside hosts.
• Support Marbles’ family-friendly and 21+ events as part of the special events and facility rentals team.
• Maintain the events calendar across various platforms and communicate rental updates to staff.
• Coordinate with IT, housekeeping, security, event, and guest engagement teams regarding event requirements.
• Manage catering and vendor contracts ensuring receipt of required insurance certificates.
• Collaborate on strategic planning for the Special Events and Facility Rentals department with supervisors and event managers.
• Organize and maintain event-related equipment and two museum catering kitchens as needed.
• Act as an Event Host for daytime, evening, and weekend events when necessary.
• Perform additional tasks assigned by management.

Supervisory Duties

• Recruit, interview, hire, and train Event Host team members.
• Manage scheduling and daily workflows for Event Hosts.
• Oversee payroll, performance management, and conduct evaluations for staff.
• Administer disciplinary actions and terminations per organizational policies.

Required Skills and Experience

• Bachelor’s degree in Hospitality, Event Planning, or related fields is preferred.
• At least five years of experience in event planning, hospitality, or customer service preferred.
• Two years of management experience preferred.
• Strong written and verbal communication capabilities.
• Excellent interpersonal and customer service skills.
• Exceptional time management with an ability to meet deadlines.
• Ability to prioritize and delegate tasks effectively.
• Calm, courteous problem-solving approach when assisting clients.
• Impeccable organizational skills and attention to detail.
• Comprehensive knowledge of event permits, regulations, and restrictions.
• Proficiency in Microsoft Office or equivalent software.
• Ability to work both independently and collaboratively.
• Capability to provide constructive feedback and accept coaching.

Physical Requirements

• Ability to stand and walk for long periods, with frequent bending and stooping.
• Capability to move equipment, push/pull carts, and carry items weighing up to 40 pounds.

Work Environment

• Exposure to conditions such as low light, flashing lights, and loud noises.
• Occasional work in hot or cold outdoor settings.
• Flexible working hours including weekends, evenings, and holidays.

Additional Information

Applicants needing accommodations during the hiring process can contact Marbles' People Team. Employment is contingent on a satisfactory background check and references. Marbles Kids Museum is an Equal Opportunity Employer and prohibits discrimination of any kind based on federally or locally protected classes.