End-User Support Specialist

About the Role

Join Pinchin's IT team in Mississauga, ON as an End-User Support Specialist providing frontline technical assistance to employees. You will support hardware, software, and systems, ensuring efficient and professional IT services aligned with Pinchin's commitment to improving buildings and environments across North America.

Key Responsibilities

• Set up, configure, and maintain desktop and laptop equipment and applications.
• Troubleshoot and repair desktop computer hardware issues promptly.
• Install and resolve VPN connectivity problems for accessing files and email.
• Provide general IT support and supply documentation and information to employees as needed.
• Plan and recommend hardware and software upgrades for desktops when necessary.
• Manage inventory of licensed installation software across all computers.
• Maintain detailed records of hardware and software assigned per employee and office.
• Handle user account setup, including email groups, security permissions, and directory configurations.
• Collaborate with department managers to fulfill purchase requirements for new hires.
• Model Pinchin's core values and contribute to a positive workplace culture.

Required Qualifications and Skills

• College degree with significant hands-on experience in Windows desktop OS and computer hardware/software systems.
• At least two years of practical experience maintaining computer systems, including software and hardware installation.
• Minimum two years experience in IT administration and troubleshooting tasks.
• Familiarity with communication tools including voicemail, cellular devices, email, and internet services.
• Strong interpersonal skills, a sense of urgency, and business awareness.
• Ability to anticipate impacts of external changes on the work area and plan accordingly.
• Excellent multitasking skills, attention to detail, and commitment to completing tasks.
• Possess a valid driver’s license with insurance and access to a vehicle.

Additional Information

• Annual salary ranges from $57,000 to $61,000 CAD.
• Some positions may require online assessments during recruitment.
• Certain roles might require government security checks, criminal records verification, and drug/alcohol testing; candidates with eligibility for such clearances may be preferred.
• Pinchin practices inclusive employment and provides reasonable accommodations upon request.
• Current employees should consult their HR advisor for application procedures.
• Final compensation depends on education, experience, and work location.
• Use of AI-supported technology ensures fair evaluation in recruitment.

Why Work at Pinchin

Pinchin offers competitive pay, comprehensive benefits, and a culture that values curiosity, integrity, and continuous learning. Employees enjoy mentorship from experienced leaders, participation in RRSP Matching Programs, annual bonuses, flexible environments, and opportunities for professional growth and development.