End User Support Specialist

About the role

We are hiring a customer-oriented IT Support Specialist to serve as an individual contributor in Singapore. The position suits professionals from junior level through experienced candidates who enjoy delivering dependable IT service and thrive in a collaborative, fast-moving workplace. The role focuses on keeping the organization’s technology environment stable, secure, and efficient while supporting ongoing improvements.

What you will do

• Assist end users with issues related to hardware, software, networking, and communications.
• Investigate and fix complex incidents and service requests.
• Resolve technical problems quickly and thoroughly so users can continue working with minimal disruption.
• Help keep the company’s PC environment stable and well supported.
• Support printers and print management solutions.
• Administer Microsoft Active Directory, including user accounts, access permissions, and policy management.
• Use ITSM platforms to record, monitor, and close incidents and service requests.
• Support network services such as DHCP and DNS, and troubleshoot general connectivity issues.
• Contribute to IT asset lifecycle management.

Requirements

The role calls for an ITIL Foundation certification (version 3 or 4), practical experience with an IT Service Management tool, and hands-on work with Microsoft Active Directory. Candidates should also have a solid grounding in hardware and software troubleshooting, networking basics such as DHCP and DNS, and general IT infrastructure and user support environments. Experience in printer troubleshooting and print management, IT asset lifecycle management or CMDB work, and creating documentation or knowledge articles is expected.

Soft skills

You should bring a strong customer service mindset, clear communication, teamwork, analytical thinking, the ability to manage multiple stakeholders and priorities, and strong written communication skills.

Working arrangement

This is a shift-based role within a 24/7 support environment, depending on business needs.

Additional information

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd)

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