Data Analyst (Remote) - Augusta, GA

Overview

The SOFEI Group is seeking a meticulous Data Analyst to join a SaaS company remotely. This role involves transforming complex business and customer datasets into actionable insights that inform strategies across product management, sales, marketing, and customer success teams. The analyst will enhance reporting precision, reveal performance trends, and communicate findings effectively to both technical and non-technical stakeholders.

Key Responsibilities

• Collect, structure, and evaluate data from multiple origins to ensure accurate and consistent information for analyses and reports.
• Develop and update dashboards, periodic reports, and key performance indicators that allow leadership to monitor business outcomes.
• Analyze customer behavior patterns such as engagement, retention, and churn to identify significant trends and opportunities.
• Work closely with product teams to assess feature usage and the impact of product updates and releases on business outcomes.
• Support sales and marketing departments by analyzing sales pipeline dynamics, conversion rates, acquisition expenses, and campaign effectiveness.
• Collaborate with customer success teams to extract insights that foster higher client satisfaction, loyalty, and retention.
• Perform focused analyses addressing strategic business questions and provide practical recommendations based on findings.
• Design and monitor experiments including A/B testing to guide data-driven product and marketing decisions.
• Keep thorough documentation for essential metrics, reporting protocols, data definitions, and analytic procedures.
• Advocate for improvements in data quality, report automation, and analytical workflows, delivering insights through compelling visualizations and summaries.

Qualifications and Skills

• Bachelor’s degree in data analytics, statistics, mathematics, computer science, economics, business, or a related area.
• Between 2 to 5 years of experience in roles related to data analysis, business intelligence, or analytics.
• Excellent command of SQL for querying, joining, and analyzing relational databases.
• Experience developing visual reports and dashboards using tools like Tableau, Power BI, or Looker.
• Advanced proficiency with Microsoft Excel and Google Sheets for data analysis and reporting tasks.
• Knowledge of statistical techniques, hypothesis testing, and fundamental data modeling concepts.
• Strong analytical mindset, adept problem-solving skills, and keen attention to detail.
• Effective communication skills to articulate complex technical insights to non-technical audiences. Prior exposure to SaaS industry preferred, with Python or R knowledge advantageous.