Customer Support Executive - Walk-in Interview

About the Role

Startek (Aegis Customer Support Services Pvt. Ltd.) invites candidates to join its team supporting a leading e-commerce company in a calling process role. The selected individual will manage customer interactions by addressing their questions, ensuring timely solutions, and maintaining high customer satisfaction standards.

Key Responsibilities

• Professionally manage inbound and outbound customer calls.
• Resolve queries relating to orders, payments, product returns, and other product-related concerns.
• Maintain accurate records documenting customer satisfaction levels.
• Provide correct and clear information to enhance customer experience.
• Adhere to company policies and quality benchmarks.

Candidate Requirements

• At least six months of relevant work experience.
• Strong verbal and written communication abilities.
• Capability to handle customers courteously and effectively.

Preferred Skills

• Analytical problem-solving skills.
• Adaptability to fast-paced work environments.
• Positive attitude and ability to contribute as a team member.
• Basic proficiency with computers.

Interview Process

• HR round.
• Operations round.
• Versant round (Level L4).
• Client round.

Training and Additional Information

• Comprehensive on-the-job training will be provided.
• Note: The recruitment process is free of charge; no fees are collected for interviews or joining.