Customer Support Associate

About Empower

Empower is an innovative, rapidly expanding startup dedicated to revolutionizing the gig economy by enabling drivers to earn a viable income. If you are passionate about assisting gig workers and contributing to a company challenging established ride-sharing models, this role offers an excellent opportunity to make an impact.

Role Overview

We are looking for Customer Support Associates to efficiently handle and resolve issues experienced by drivers and riders on the Empower platform, ensuring high levels of customer satisfaction. This position is fully remote, open to candidates across the United States.

Primary Responsibilities

• Gain and maintain a deep understanding of the Empower platform, including both driver and rider mobile apps.
• Communicate promptly with customers through phone and email channels.
• Recognize customer requirements and resolve their problems while keeping a positive demeanor.
• Escalate significant issues and recurring trends that need broader organizational attention.
• Develop and communicate suggestions for product and service improvements to reduce future support volume.

Candidate Requirements

• Detail-driven, energetic, motivated problem solver with excellent work ethic committed to innovation and team success.
• Exceptional verbal and written communication skills.
• Strong organizational abilities with effective multitasking capability.
• Experience using CRM systems and ticketing software like Zendesk.
• Team-oriented mindset and professional behavior.
• Flexible availability, including weekend shifts.
• Patience and composure in handling challenging situations.
• Willingness to embrace a fast-paced, start-up environment with a dedicated, hands-on approach.

Preferred Experience

• Previous roles in customer support or call center environments.
• Background in startups or similarly dynamic workplaces.
• Knowledge of the for-hire transportation sector and gig economy landscape.

Compensation and Benefits

• Hourly pay ranging from $20 to $22, plus equity and performance-based bonuses.
• Comprehensive benefits package.
• Opportunity to work alongside a passionate team focused on improving gig worker livelihoods.
• Fully remote work setup.

Additional Information

Successful candidates must pass a background check. Currently, we are not accepting applications through external recruitment agencies.