Customer Success Specialist

About the Team

The Customer Success Team within DoorDash's In-Store division is a diverse and global group dedicated to supporting customers in achieving their business goals. The team blends empathy, creativity, strategic thinking, and deep product knowledge to deliver exceptional customer experiences, driven by a genuine passion for their mission.

Role Overview

As a Customer Success Specialist, you will play a pivotal role in promoting the sustained success of our clients by guiding them through deployment, training, and platform adoption processes. Your focus will be to prevent customer churn, optimize their return on investment, and manage proactive interactions to maintain account health, influencing customer engagement and retention positively.

Key Responsibilities

• Oversee your assigned customer portfolio to ensure high engagement levels and product adoption, meeting retention revenue targets and identifying opportunities for upselling to the account development team.
• Create and implement tailored success strategies aimed at fulfilling customer objectives and establishing yourself as a reliable advisor with key stakeholders and executives.
• Maintain accurate data tracking to monitor important metrics, especially ROI, analyze trends, and recommend measures to maximize revenue and demonstrate clear business benefits.
• Gain expertise in the In-Store platform, delivering both technical guidance and business solutions to support client investment optimization and success.
• Collaborate effectively across various departments within the In-Store division to ensure delivery of quality, customer-focused products and services.

Candidate Profile

• Possess a minimum of two years' experience in customer success, account management, or hospitality sector roles, coupled with strong verbal and written communication capabilities.
• Demonstrate proficiency in communicating, presenting, and influencing at all organizational levels, including executive and C-suite stakeholders.
• Experienced in designing and implementing communication systems and internal processes, with the ability to juggle multiple projects while maintaining meticulous attention to detail.
• Motivated by a genuine passion for assisting customers and a curious approach to understanding and solving business-related challenges.
• Thrives in collaborative, cross-functional environments while consistently prioritizing customer-centered results.

About SevenRooms

Founded in 2011 to fill a gap in hospitality operators' tools around guest data, SevenRooms has evolved into a global platform offering advanced marketing, operational, and guest experience solutions deeply integrated with an industry-leading CRM. Acquired by DoorDash in 2025, SevenRooms now complements DoorDash’s efforts to empower hospitality businesses with enhanced in-store technology and merchant-focused offerings.

Together, DoorDash and SevenRooms drive business growth and foster stronger connections between merchants and guests across channels, from online orders to on-premise dining, echoing DoorDash’s dedication to supporting local businesses and creating technology tailored to merchants' and consumers' needs.