Customer Success Manager

About Checkr

Checkr develops a data platform focused on enabling safe and equitable decisions. Trusted by over 140,000 companies and millions of individuals, Checkr's AI-powered verification supports critical moments like employment background checks, housing, transportation, childcare, and personal connections. Their customers include major names such as Uber, Airbnb, Amazon, and more.

Team and Role Overview

The Customer Success Manager role involves ensuring customers are retained and grow by fully utilizing Checkr's solutions. You will join a dedicated team of Customer Success Managers who emphasize collaboration, perseverance, and continuous improvement to deliver maximum value across diverse customers at various stages of their lifecycle.

Key Responsibilities

• Manage tactical account duties such as issue tracking, data analysis, meeting coordination, and preparing business reviews.
• Develop an in-depth understanding of client needs to support both strategic and planned initiatives.
• Collaborate with Account Management to facilitate renewals and enhance customer success approaches, ensuring clients derive maximum benefit from Checkr’s products.
• Act as the customer advocate, communicating feedback and issues with internal teams.
• Manage multiple customer projects including expansions, implementations, integrations, and enhancements throughout their lifecycle.
• Proactively identify internal process improvements and utilize AI tools to automate administrative tasks to increase efficiency.

Candidate Qualifications

• 2 to 5 years of experience in client-facing customer success, sales, account management, or customer service roles.
• Proven success independently managing account portfolios and driving renewals.
• Familiarity with software tools such as Salesforce and Google Apps.
• Strong customer focus and commitment to client success.
• Excellent communication skills, capable of simplifying complex concepts clearly and warmly.
• Attention to detail in managing numerous tactical program elements across several customers.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Quick learner excited about tackling challenging projects.
• A passion for planning, executing, improving, and celebrating team and individual successes.
• Experience or willingness to use AI tools to streamline work and improve productivity.
• Experience in Consumer Reporting Agency (CRA) or HR Tech sectors is advantageous.
• A proactive, high-performing mindset with decisiveness, resilience, ownership, and urgency.

Compensation and Benefits

Salary ranges vary by location, reflecting geographic labor costs. Examples include:

• San Francisco, CA: $106,000–$125,000 USD base salary
• Denver, CO: $90,000–$106,000 USD base salary

Additional benefits include a collaborative environment, personal development budget, competitive salary plus equity, full medical/dental/vision coverage, up to $25,000 reimbursement for fertility, adoption and parental planning, flexible paid time off, and a monthly wellness stipend.

Work Environment

Checkr encourages a hybrid office culture with hubs in Denver, San Francisco, Nashville, and Santiago, Chile, expecting employees to work onsite at least three days weekly. Office perks include frequent lunches, commuter stipends, snacks, and beverages. Relocation support may be offered for moves to a hub location.

Equal Opportunity Statement

Checkr is dedicated to building a diverse and inclusive workforce, welcoming candidates from all backgrounds, including those affected by the justice system in line with legal protections.

Applicant Privacy

California, Alberta, and British Columbia residents have privacy protections related to the collection and processing of their personal information during recruitment.