Customer Service Representative

Role Overview

We are seeking Customer Service Representatives to join a US-based pharmacy process. This position involves managing prescription processing, handling insurance billing, prior authorization procedures, and resolving claim issues efficiently.

Key Responsibilities

• Process customer prescriptions accurately in coordination with US pharmacy guidelines.
• Manage insurance billing tasks, ensuring correct claim submissions and follow-ups.
• Handle prior authorization procedures for pharmaceutical claims.
• Resolve any claim discrepancies or issues by communicating with relevant stakeholders.

Required Qualifications

• Excellent command of English, both spoken and written.
• Strong computer proficiency to use required software and systems.
• Willingness and ability to work night shifts as per operational demands.
• Candidate must be a graduate with any discipline.

Additional Benefits and Policies

• Leave encashment facility.
• Provident fund contributions.
• Opportunities for job-related and soft skills training.
• Strict adherence to the policy preventing sexual harassment at the workplace.