Customer Relationship Management Manager

About Jayalakshmi Silks

Located on NH Bypass, Kochi, Jayalakshmi Silks is committed to ensuring every customer interaction leaves a positive and lasting impression. Our goal is to enhance the shopping experience by fostering excellent customer relations.

Key Responsibilities

• Establish and nurture strong relationships with customers to promote loyalty.
• Address customer inquiries, feedback, and complaints professionally and efficiently.
• Collaborate with store teams to continuously improve the overall customer experience.
• Conduct follow-ups with customers to boost satisfaction and retention rates.
• Maintain accurate customer records and generate basic reports as needed.

Candidate Requirements

• Possess 5 to 8 years of experience in customer relationship management or retail customer service.
• Hold a graduate degree in Marketing, Business Administration, or a related discipline.
• Exhibit strong communication and interpersonal abilities.
• Demonstrate capability to manage customer concerns with composure and professionalism.
• Be comfortable operating in a dynamic and fast-paced retail environment.

Why Work with Jayalakshmi Silks?

• Join one of Kerala's premier retail brands known for quality and service.
• Collaborate with an experienced and customer-oriented team.
• Engage in a work culture that values service excellence, teamwork, and ongoing personal development.