Customer Care Executive

About The Muthoot Group

The Muthoot Group is a prominent business conglomerate with widespread presence across towns nationwide. It operates 20 diverse business divisions and runs more than 5443 branches globally across USA, UK, UAE, Costa Rica, Sri Lanka, and Nepal. Serving over 250,000 customers daily, the group has earned the trust of more than 700 million patrons to date. The organization's journey is rooted in seven core values: Ethics, Values, Reliability, Dependability, Trustworthiness, Integrity, and Goodwill. The Muthoot Group fosters an inclusive workplace by offering equal opportunities to individuals from all societal sections, forming a family of over 40,000 employees.

The flagship brand, Muthoot Finance, has been recognized as India's No. 1 Most Trusted Financial Services Brand consecutively from 2016 to 2020 by TRA’s Brand Trust Report. It earned certification as a ‘Great Place to Work’ for 2021-22 and was highlighted among the Top 30 Best Places to Work in India by Skill Tree Global Knowledge Consortium in the CNBC TV-18 Workplace Excellence Show of 2016. The company provides more than 30 staff welfare benefits including accelerated promotions, career development programs, pension schemes, overseas trips, various annual incentives, cash rewards, contests with prizes, maternity and medical benefits, employee insurance among others. Emphasizing local recruitment, every fifth employee is a woman, with women making up about 24% of the workforce. The brand ambassador of The Muthoot Group is Shri Amitabh Bachchan Ji, who represents the legacy of 800 years of family business excellence, serving millions of underserved Indians with various financial products and services.

Role Summary

As a Customer Care Executive, you will be responsible for managing customer inquiries, providing product information, working collaboratively with internal teams, and achieving specific performance goals.

Key Responsibilities

• Address customer questions by phone, email, and chat promptly and professionally to resolve issues.
• Deliver precise details regarding products and services using strong communication skills.
• Keep detailed logs of customer communications using CRM systems and related tools.
• Work alongside sales, marketing, and other teams to escalate and resolve complex problems.
• Strive to meet established performance metrics including call handling duration, issue resolution, and first-contact resolution rates.

Eligibility

Applicants must possess a minimum educational qualification of any graduate degree.