Customer Account Associate - Albertsons (Remote)

About Nestlé USA

Join Nestlé USA, where we strive to delight and deliver for our consumers with a diverse set of trusted brands like DiGiorno, Toll House, and Coffee mate, found in 97% of U.S. households. We're dedicated to fostering an inclusive work culture that motivates innovation, strategic thought, creativity, and celebrates accomplishments. Employees are empowered to question norms, take risks, and pioneer fresh ideas. The collaborative environment supports ambition and continuous development, helping every team member grow.

Note: This role does not provide Visa sponsorship.

Position Overview

The Customer Account Associate plays a vital role in the Account Management team, providing essential support to Account Directors and Managers to meet annual sales targets. Responsibilities revolve around customer account assistance, distributor coordination, and system administration.

Key Responsibilities

• Conduct detailed trade auditing and analysis, including deductions, fines, claims management, and post-audit activities, partnering closely with Account Management and Sales Finance.
• Handle post-audit customer claims by resolving undisputed issues promptly, tracking disputed claims, and managing timely responses.
• Investigate and settle deduction discrepancies, lead follow-ups on complex claims, and engage in customer or vendor meetings as necessary.
• Drive recovery of unauthorized deductions and credits while supporting profitable business outcomes.
• Assist with customer metric forecasting, off-invoice trade event coordination, planning tool inputs, and ensure alignment of customer and internal systems.
• Reconcile customer forecasts against internal Nestlé forecasts and support setup and management of new items, trade activities, and financial reconciliations.
• Coordinate with Nestlé Retail Services on logistics, distribution, and related materials; prepare NRS content and participate in regular distributor communications.
• Resolve system connectivity issues between distributor and customers; monitor out-of-stock situations, assess sales impacts, and manage follow-ups.
• Maintain comprehensive customer data, including forms, item details, UPCs, pricing, and product attributes; support item setups and customer initiatives within internal systems.
• Organize and support large planning meetings including joint business plans, industry events, and internal business reviews.
• Manage automated reporting, retailer reset calendars, category updates, and other customer-related forms.
• Investigate and address pricing discrepancies from contracts, electronic data interchange submissions, promotional activities, and system updates.
• Administer promotional contracts by validating timelines, lead times, funding amounts, and coordinating promotional activities with Account Managers.
• Oversee sample ordering processes and maintain inventory records.

Qualifications & Skills

• Bachelor’s degree preferred, or 1–2 years of relevant experience in roles such as administrative support, analytics, sales support, or customer account analysis.
• Strong organizational capabilities, meticulous attention to detail, and proficient time management skills.
• Advanced knowledge of Microsoft Office applications; familiarity with SharePoint and collaboration platforms.
• Ability to work autonomously, prioritize tasks efficiently, communicate clearly, and collaborate effectively across teams.

Compensation & Benefits

The salary range for this role is approximately $58,000 to $85,000 annually. Final pay will vary based on skills, experience, and location factors.

Nestlé offers performance-based incentives along with a comprehensive rewards package including 401k with company match, health benefits, and other perks. Packages may vary by role.

Inclusive Culture and Equal Opportunity

Our company prioritizes inclusivity, actively welcomes veterans, service members, and individuals with disabilities, and ensures equal opportunity employment regardless of race, religion, gender identity, or other protected characteristics. We provide support for candidates requiring accommodations during recruitment.