Credit Manager

Role overview

The Credit Manager leads hotel credit control and collections within the finance and accounting function. The role focuses on reducing exposure to bad debt, supporting healthy cash flow, and making sure credit is granted only to reliable customers such as corporate clients, travel partners, and event organizers. It also requires prompt, professional follow-up on outstanding balances while staying aligned with hotel procedures and relevant financial rules in Qatar.

Key responsibilities

This position covers credit evaluation, receivables management, reporting, and cross-functional policy enforcement.

• Assess and process credit requests from corporate accounts, wholesale partners, and large group or event bookings.
• Set appropriate credit limits and payment conditions using credit bureau data, financial statements, and reference verification.
• Track guest ledgers, city ledgers, and advance deposit ledgers to identify risks or inconsistencies.
• Review high-value guest accounts each day during the stay period.
• Ensure all city ledger invoices are billed on time.
• Pursue overdue receivables through calls, emails, and formal written reminders.
• Work with Sales and Events teams to settle invoice disputes or client issues that could affect payment.
• Handle delinquent account recovery, including coordination with external legal or collection support when required.
• Prepare and evaluate monthly accounts receivable aging reports.
• Run monthly credit review meetings with the Director of Finance and General Manager to assess unpaid balances and write-off exposure.
• Maintain the provision for doubtful accounts and suggest bad debt write-offs when appropriate.
• Support accurate month-end close activities for the accounts receivable module.
• Partner with Front Office, Reservations, and Sales teams to uphold credit policy consistently.
• Train Front Desk and Food & Beverage staff on payment handling, card verification, and billing processes.
• Ensure adherence to local financial regulations, PCI data security requirements, and company internal controls.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a closely related field.
• 3 to 5 years of experience in credit and collections, preferably in hospitality.
• Luxury hotel or large-scale hotel experience is strongly preferred.
• Hands-on experience with hospitality property management systems such as Opera, Fidelio, or Infor HMS.
• Strong working knowledge of accounting software and advanced Microsoft Excel.
• Excellent negotiation and conflict-resolution ability.
• Strong analytical skills with attention to detail.
• Clear written and spoken communication skills for handling sensitive financial discussions with high-profile clients.

Additional information

Department: Finance & Procurement

Location: Doha, Qatar

Application deadline: 31 August 2026

Work mode: Full-time, onsite

Salary: Not specified